POS Analyst II

Job Title: POS INTEGRATIONS ANALYST

Duration:6 months to start, likely renewal if things go well.

Schedule:8 AM to 5PM''ish

Must Haves:

• Strong experience in Hospitality or Retail Point of Sale integrations (Simphony a plus but not required).
• Must have great (technical) problem-solving skills, ability to quickly adapt.
• Understanding and ability to read and follow various scripts and debug files, batch, wireshark, complex log files.
• 3 years+ working experience supporting POS hardware/software
• 2 years+ working experience consulting with cross-functional teams

Nice To Haves:

• Experience or some kind of familiarity with leveraging/managing AI tools. This role will heavily utilize AI tools like CoPilot
• API familiarity - REST, RPC, JSON, and SOAP
• Knowledge/experience with Micros Simphony Point of Sale

Role Requirements/Descriptions:

• 3 years+ working experience supporting POS hardware/software
• 2 years+ working experience consulting with cross-functional teams
• Strong experience in Hospitality or Retail Point of Sale.
• Understand industry standard configuration methods, XML, INI, Windows Registry, etc.
• Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed.
• Must have great (technical) problem-solving skills, ability to quickly adapt.
• Ability to quickly acknowledge and take ownership of an issue.
• Work as a liaison between technical and non-technical teams.
• Self-starter, ability to perceive and carry out next steps without direction.
• Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies.
• Exceptional organization, communication skills, and attention to detail.
• This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware for Dunkin and Baskin-Robbins brands.
• The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth.
• Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases.
• Plans effectively yet can adapt to priority changes.
• Collaborate with team and vendors to test, identify, and manage issues.
• Respond promptly to others to ensure open and timely communication.
• Communicate all issues, status updates, action items, and risks to the management team.
• Support technical efforts with vendors and product teams to complete and enhance integrations.
• Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.
• Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.
• Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness.

Nice to have:

• Ability to understand and troubleshoot Point of Sale functionality related to both hardware and software.
• Some level of agentic AI experience, ideally but not limited to CoPilot.
• QSR Technology, Kitchen Display Systems.
• Understanding and ability to read and follow various scripts and debug files, batch, wireshark, complex log files.
• Practical experience writing detailed and concise technical documentation and specifications.
• Knowledge/experience with Micros Simphony Point of Sale
• API familiarity - REST, RPC, and SOAP
• Prior experience in the restaurant industry.
• Confluence, Jira