Contract Manager / Client Services Manager
New Orleans, LA | On-site client-facing leadership role
Location: New Orleans, Louisiana with regular on-site presence at client facilities
LATG is seeking a senior Contract Manager / Client Services Manager to lead a high-visibility managed services engagement supporting a major Louisiana public sector. This role is ideal for a proven IT services leader who thrives in complex, mission-critical environments. The ideal candidate will direct contract execution, lead a large multidisciplinary team, and partner closely with client executives to strengthen service delivery and long-term strategic value across help desk, infrastructure, enterprise applications, and specialized technical services.
What you will lead:
- Own end-to-end contract performance and serve as LATG's senior point of accountability to the client's IT leadership for service delivery, task order execution, and operational outcomes.
- Lead and align multidisciplinary teams across IT Operations.
- Provide executive-level weekly and monthly reporting on service metrics, staffing, system availability, operational risks, and security-related issues.
- Drive accountability, service quality, and continuous improvement across personnel, processes, deliverables, and client-facing outcomes.
- Lead continuity of operations planning.
- Direct emergency response coverage.
- Build strong internal and external stakeholder relationships through clear communication, proactive issue management, and quarterly operational reviews.
- Develop and retain top-performing talent through coaching, career development, succession planning, and engagement strategies.
- Lead transition and stabilization efforts to establish the governance, and trust needed for long-term contract success.
What you will bring:
- Ten (10)+ years of IT leadership experience, including at least five (5) years overseeing complex IT services contracts, programs, or similar scale.
- Demonstrated success leading large, blended teams across multiple service domains.
- Executive presence and strong communication skills, with the ability to brief senior stakeholders.
- Experience in public-sector is preferred.
- Ability to work on-site at client facilities in the Greater New Orleans area and maintain a consistent executive presence.
- Must be legally authorized to work in the United States without current or future employer sponsorship.
Security & Certification Requirements:
- Successful completion of pre-employment and client-required background screening
Preferred Qualifications:
- PMP certification from the Project Management Institute
- ITIL 4 Managing Professional or ITIL 4 Strategic Leader certification
- Experience leading delivery on public-sector services contracts.
- Experience with environments that include Microsoft 365, Microsoft SQL Server, Oracle Database, and Microsoft Azure
About LATG:
LATG is a long-established technology services firm that helps public- and private-sector clients solve complex operational and infrastructure challenges. We value leadership, accountability, and client trust, and we give our team members the opportunity to make a visible impact on critical engagements. We offer comprehensive benefit packages, the chance to lead meaningful work, develop strong client partnerships, and help shape the future of service delivery in our region.
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