Description and Requirements The Team You Will Join The MetLife Marketing organization is evolving to enable our Next Horizon strategy. The organization has outlined a new vision - to be a customer-centric and data driven growth engine that takes accountability for contributing meaningful enterprise value and building customer equity.
The organization is on a journey to create a high performing team enabled by a set of modern capabilities. This will require us to change the organization's expectation of marketing as well as shift the Marketing focus areas. The expected outcomes of this evolution are 1) growth - marketing as an investment with predictable contribution to enterprise value, 2) efficiency/effectiveness through a data driven DNA, 3) capability maturity leading to sophisticated technical and strategic capabilities and 4) talent alignment to enable a modern, agile marketing organization that nurtures, develops, and attracts top talent.
Within Global Marketing & Communications, the Customer Experience (CX) team is the CX Center of Excellence and Execution for the MetLife enterprise. The team is responsible for defining principles, standards and assets for digital experiences at MetLife. Its team members are embedded into agile teams established around products or customer journey-based value pools, where they collaborate with cross-functional partners to efficiently deliver customer-centric experiences focused on delivery of customer and business value.
The Opportunity As a member of the Global Customer Experience Design team, the UX/UI Designer will deliver design solutions for enterprise priority programs and support continuous evolution of design standards for MetLife.
When working on specific priority programs, the UX/UI Designer will partner with CX Leads and Senior UX Designers, as part of a cross-functional team, to deliver high quality, customer-centered design by applying strong UX fundamentals, leveraging our design system, navigating complexity, and iterating based on feedback to create polished solutions. S/he will apply human centered design principles and UX heuristics, connect design decisions to user needs, and integrate insights and data into daily decision making. S/he will participate in all parts of the design process as a member of a multi-disciplinary team.
How You'll Help Us Build a Confident Future (Key Responsibilities) - Balance customer needs and business requirements to design user centered experiences
- Define information architecture and sitemaps of digital experiences
- Create user flows to define steps needed to achieve user goals
- Design UI components leveraging the MetLife design system; partner with Global Design System team to ensure reuse of existing components and to inform expansion of MetLife's design system
- Create wireframes to blueprint the information hierarchy and interactions of a digital experience
- Create prototypes to explore and test design decisions
- Leverage our Brand Experience system to define visual expression throughout the experience
- Inform usability testing plans to gain insights that inform design decisions
- Create production-ready design files and assets for handoff to UI developers
- Perform design quality assurance during development
- Identify design solutions that can scale, create new components to be part of the MetLife global design system
What You Need to Succeed (Required Qualifications) - 2+ years of experience designing for responsive web and mobile app
- Skilled in user experience fundamentals: research, wireframes, prototypes, usability testing
- Strong knowledge of user interface design, interaction design, information architecture, visual design and the ability to generate design ideas
- Strong proficiency with Figma, specifically using design libraries and tokens
- Comfortable designing and leveraging a design system
- Experience successfully partnering with product managers, developers, business analysts, content strategists, design researchers and other designers to arrive at optimal solutions
- Strong communication skills with ability to articulate and optimize design based on the value to the user and the business
- Ability to create designs that can scale, ensuring components meet WCAG standards and adapt to various use cases and platforms
- Experience working in iterative processes and in an agile environment
- Financial services and insurance domain knowledge a plus; ability to leverage business and domain knowledge to engage in meaningful conversations with stakeholders, leading to increased design quality and efficiencies
What Can Give You an Edge (Additional Skills) - Skills in CSS, Javascript and HTML a plus
- Experience developing or maintaining design systems a plus
- Bachelors degree preferred
The expected salary range for this position is $78,000 - $100,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces , as well as the Fortune 100 Best Companies to Work For , MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$78,000 - $100,000
Never miss an opportunity! Create an alert based on the job you applied for.
