Manager, Technical Support Engineering

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Manager, Technical Support Engineering

Job Code: 34045

Job Location: Rochester, NY

Job Schedule: 9/80- employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off

Job Description:

L3Harris Technologies is seeking a highly motivated and innovative Manager of Technical Support. This position is a Service Center leadership role, and the individual will be responsible for overall program management, technical support, and is accountable for program execution, customer satisfaction, and financial performance of the WESCAM USA Service Center business with primary onsite locations in Rochester, New York and Loveland, Colorado. This position will have a direct interface with customers, suppliers, and stakeholder leadership. The role includes responsibility for guiding L3Harris employees in their work and influencing them to deliver their best and to act within the L3Harris corporate values.

Essential Functions:

• Manage a portfolio of complex technical support and depot-level repair programs at two service center locations.
• Leadership responsibility for managing several direct reports and departments typically consisting of experienced professional technicians, or lower-level supervisors or associate managers.
• Requires management and leadership knowledge in job area. Typically has comprehensive knowledge and skills within a specific technical or professional discipline.
• Establishes operational plans with measurable contribution to function or business area results.
• Communicates within and outside of organization to explain and influence changes to policies, practices, or approaches.
• Makes significant improvements in processes, systems, or products.
• Requires ability to communicate with leadership regarding matters of importance to the function or business area. May conduct briefings with senior leaders.
• Ensure customer satisfaction, maintain customer communication, and provide overall management of the customer relationship
• Manage the cost, schedule, and technical performance requirements of programs through all phases from inception to completion
• Ensure that all resources such as repair technicians, logistics, manpower, production, and facilities are available to support the program
• Direct the work of employees assigned to the program from technical, manufacturing, and logistics areas
• Solve complex problems with significant business impact
• Interact internally with management and customers on significant business matters
• Develop, manage, track, and report financial forecasts
• Understand customer procurement processes and government funding approval
• Make effective decisions regarding the profitability and achievability of pursuits

Qualifications:

• Bachelor's Degree and minimum 9 years prior related experience. Graduate Degree with a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.
• Active Secret level, US government security clearance

Preferred Additional Skills:

• Experience managing programs within a DOD or Aerospace environment
• Experience with systems integration, software, optical, and electro-mechanical systems.
• Solid technical background and strong financial management skills.
• Experience leading teams and working with other teams, business units, and customers.
• Advanced business knowledge, general management and leadership capability to lead business areas or functional teams.
• Broad experience across multiple related professional disciplines within the organization, combining theory, past practical experience and the organization's business practices.
• Experience with customer and stakeholder communication.
• Strong organizational and interpersonal skills.
• Excellent oral, written, negotiation, and presentation skills.
• Previous experience managing government contracts.
• Previous EO/IR experience highly desired.
• PMP or equivalent highly desired.
• Active Secret Clearance, with eligibility for higher level is desired.

#LI-CS3

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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