Job Title: Solution Architect Expert - ServiceNow
Position Type: 6-12 months Contract and Likely a Contract to hire
The candidate must live local to one of the locations listed below:
Preferred Locations: Pittsburgh, PA 15222 / Strongsville, OH 44136
2nd Preference of Locations:
Birmingham AL 35233 / Farmers Branch, TX 75234 / Phoenix, AZ 85016 / Miamisburg, OH 45342 / Philadelphia, PA 19103 / Rocky Mount, NC 27804 / Jacksonville, FL 32256
Hybrid 3 days a week; potential in new year it could increase to more days onsite.
***The candidate must be authorized to work with us on a W2.
Job Summary:
We re seeking a senior ServiceNow Solutions Architect to lead the design, implementation, and governed adoption of the Common Service Data Model (CSDM) across the enterprise. This role will architect scalable service-centric models, align platform teams to out-of-box standards, and enable cross-module value realization (CMDB, ITSM, ITOM, SPM/APM, SACM)
Key Responsibilities:
- CSDM & CMDB Architecture: Define and maintain the enterprise CSDM blueprint, prescriptive guidance for service modeling, and enforce configuration over customization.
- Service Modeling & Mapping: Drive Service Mapping strategy to align Application Services and Technical CIs to CSDM.
- Portfolio & Product Alignment (SPM/APM): Integrate SPM & APM data design with CSDM for portfolio analytics.
- Data Governance & Quality: Define data ownership, stewardship, and governance processes; embed quality gates.
- Integration & Compliance: Architect platform integrations for CMDB/CSDM data exchange and ensure compliance.
- Technical Leadership & Enablement: Act as Design Authority, produce architecture artifacts, and mentor teams.
Required Qualifications
- 10+ years in enterprise architecture or platform engineering with 5+ years implementing CSDM and CMDB at scale.
- Proven leadership delivering OOB-aligned ServiceNow solutions across ITSM/ITOM/SPM/APM/SACM.
- Expertise in Service Mapping, Discovery, CI class modeling, and quality automation.
- Strong integration background (REST/SOAP, Integration Hub), data modeling, and pipeline governance.
Preferred Certifications
- ServiceNow CSA and CIS certifications (ITSM, SPM/APM, ITOM, CMDB/Discovery).
- CAD (Certified Application Developer); ITIL v4 Foundation.
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