Senior ServiceNow Solutions Architect (CSDM & CMDB)

Overview

Hybrid
$80 - $85
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

ServiceNow
ITIL
IT Service Management
Enterprise Architecture
ServiceNow CSDM
ServiceNow CMDB
CMDB Discovery
Service Mapping
ITSM
ITOM
SPM
APM
SACM
REST
SOAP
Integration Hub
Data modeling

Job Details

Job Title: Solution Architect Expert - ServiceNow

Position Type: 6-12 months Contract and Likely a Contract to hire

The candidate must live local to one of the locations listed below:

Preferred Locations: Pittsburgh, PA 15222 / Strongsville, OH 44136

2nd Preference of Locations:

Birmingham AL 35233 / Farmers Branch, TX 75234 / Phoenix, AZ 85016 / Miamisburg, OH 45342 / Philadelphia, PA 19103 / Rocky Mount, NC 27804 / Jacksonville, FL 32256

Hybrid 3 days a week; potential in new year it could increase to more days onsite.

***The candidate must be authorized to work with us on a W2.

Job Summary:

We re seeking a senior ServiceNow Solutions Architect to lead the design, implementation, and governed adoption of the Common Service Data Model (CSDM) across the enterprise. This role will architect scalable service-centric models, align platform teams to out-of-box standards, and enable cross-module value realization (CMDB, ITSM, ITOM, SPM/APM, SACM)

Key Responsibilities:

  • CSDM & CMDB Architecture: Define and maintain the enterprise CSDM blueprint, prescriptive guidance for service modeling, and enforce configuration over customization.
  • Service Modeling & Mapping: Drive Service Mapping strategy to align Application Services and Technical CIs to CSDM.
  • Portfolio & Product Alignment (SPM/APM): Integrate SPM & APM data design with CSDM for portfolio analytics.
  • Data Governance & Quality: Define data ownership, stewardship, and governance processes; embed quality gates.
  • Integration & Compliance: Architect platform integrations for CMDB/CSDM data exchange and ensure compliance.
  • Technical Leadership & Enablement: Act as Design Authority, produce architecture artifacts, and mentor teams.

Required Qualifications

  • 10+ years in enterprise architecture or platform engineering with 5+ years implementing CSDM and CMDB at scale.
  • Proven leadership delivering OOB-aligned ServiceNow solutions across ITSM/ITOM/SPM/APM/SACM.
  • Expertise in Service Mapping, Discovery, CI class modeling, and quality automation.
  • Strong integration background (REST/SOAP, Integration Hub), data modeling, and pipeline governance.

Preferred Certifications

  • ServiceNow CSA and CIS certifications (ITSM, SPM/APM, ITOM, CMDB/Discovery).
  • CAD (Certified Application Developer); ITIL v4 Foundation.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.