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Field Support Engineer

Denver, CO, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

Travel Required

On-site

$70,000 - $90,000/yr

Fitment

Dice Job Match Score™

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Job Details

Skills

Desktop
Troubleshooting
break/fix environment

Summary

Field Support Engineer

Introduction:

The Field Support Engineer will be responsible for providing technical support to end-users in a desktop troubleshooting and break/fix environment. They will be required to travel to various sites on a demand basis and assist in setting up, configuring, and maintaining hardware and software.

Responsibilities:

Good knowledge on Imaging/Staging of desktops, laptops, and other related devices.
Maintain, analyze, and troubleshoot software and computer peripherals.
Must have reliable transportation and clean driving history.
Travel to Various sites on a demand basis would be required.
Assist client internal IS technicians with large IMAC’s.
Break-fix & IMAC support, periodic maintenance.
Provide technical support to end-users via telephone and in person.
Assist coworkers in the resolution of end-user’s technical issues.
Test, image and clean PCs, laptops, monitors, printers, and other related hardware.
Manage (Service Now) ticket queue constantly throughout the day.
Diagnose and resolve technical hardware and software issues.
Knowledge in handling Wi-Fi and LAN access issues.
VPN setup and troubleshooting.
Network authentication issues.
Identify priorities and redirect problems to appropriate resources.
Organize ideas and communicate appropriate messages.
Stay current with system information, changes, and updates.
Handling all designated workstation installations and updates.

Requirements:

4+ years of hands-on technical knowledge of laptop and desktop design and software installation.
Familiar with standard concepts, practices, and procedures within the IT support field.
2 to 3 years’ experience in a break/fix environment. Able to lift heavy equipment.
Experience supporting Mobile devices (Apple IOS, Android, iPhone, iPad).
Experience with Windows 7-10 OS, Microsoft Office, Internet browsers, and Email clients.
Printer/Copier experience preferred.
Working knowledge of systems hardware, printers, scanners, and other peripheral devices.
Strong communication and customer service skills.
Experience providing IT technical support to senior leaders of an organization.
Ability to visualize and troubleshoot complex issues remotely.
Highly developed analytical troubleshooting skills.
Able to multi-task, work independently with minimal supervision as well as within a team environment.
Ability to obtain and maintain manufacture warranty repair certifications.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172467
Position Id: 8977638
Posted 3 hours ago

Contact the job poster

Syed Kabbar

Recruiter @ TATA Consultancy Services Limited

View Profile

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