Apply Now

Product Manager :: San Jose, CA (Onsite) LOCAL CANDIDATES ONLY

San Jose, CA, US • Posted 7 hours ago • Updated 7 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

No Travel Required

On-site

65+

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Amazon

Summary

Job Title: Product Manager

Location: San Jose, CA (Onsite) LOCAL CANDIDATES ONLY

Duration: 12+ months / Long-term Contract

JD:

Experienced Product Manager to drive end-to-end delivery of Integrated Customer Experience solutions across contact center platforms, with strong focus on CCaaS (preferably Amazon Connect).
Responsible for translating business needs into scalable solutions, managing product backlog, and collaborating with cross-functional teams to enhance customer and agent experiences in an Agile environment.

Act as a customer advocate| translating business needs into scalable CCaaS solutions.
Define and document clear product requirements| user stories| and acceptance criteria.
Own and manage the product backlog| including prioritization| grooming| and sprint planning.
Partner with Engineering| QA| and business teams on delivery| UAT| bug review| and RTB enhancements.
Drive feature enhancements and operational improvements across Amazon Connect based platforms.
Produce and maintain system documentation| data flows| and functional designs.
Quickly identify issues| assess impact| determine required resources| and take ownership to drive resolution end to end.
Provide Level 3 end-user support as needed in partnership with the Production Support team.
Support service management activities| including incident triage| change management| and release coordination.
Communicate effectively with stakeholders and negotiate priorities using structured reasoning and data.

Essential Skills: 6 years of IT experience| with 4 years as a Product Manager.
Experience supporting contact center or customer care technologies (phone| chat| chatbots| AI| Email).
Hands-on experience with CCaaS platforms| preferably Amazon Connect (Genesys| Ring Central or LivePerson a plus).
Strong experience writing user stories| functional requirements| and acceptance criteria.
Solid understanding of AgileScrum methodologies.
Excellent communication| problem-solving| and stakeholder management skills.
Ability to thrive in a fast-paced environment with changing business requirements.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91122878
Position Id: 8948844
Posted 7 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

San Jose, California

•

5d ago

Product Manager Integrated Customer Experience (ICX) / CCaaS Location: San Jose, CA (Onsite) Experience : 15 Years required About the Role We are looking for aProduct Manager Integrated Customer Experience (ICX)to help define, deliver, and enhance customer and agent experiences acrossphone, chat, and contact center platforms. This role will focus onCCaaS solutions, with a strong emphasis onAmazon Connect, working closely with Business, IT, Engineering, and Operations teams in a fast-pa

Easy Apply

Third Party, Contract

Depends on Experience

Product MAnager

Hybrid in San Jose, California

•

5d ago

Here is further information for your reference: Job Title:Product Manager Integrated Customer Experience (ICX) / CCaaS Location: San Jose, CA. Job Description About the Role We are looking for aProduct Manager Integrated Customer Experience (ICX)to help define, deliver, and enhance customer and agent experiences acrossphone, chat, and contact center platforms. This role will focus onCCaaS solutions, with a strong emphasis onAmazon Connect, working closely with Business, IT, Engineering, and O

Easy Apply

Contract

Depends on Experience

Product Manager

Mountain View, California

•

Today

Title: Product Manager W2 Location Mountain View , CA (Hybrid) Summary Own and improve how Mailchimp Customer Success teams operate across Salesforce and related tools, ensuring a smooth and effective end-to-end customer experience. Scope Fully dedicated to Mailchimp Customer Success end-to-end work Own and manage the Salesforce backlog for ongoing Customer Success and Customer Care operations Support fourth-quarter Customer Success initiatives and requests that impact the end-to-end customer

Easy Apply

Contract

Salesforce Admin BA - Cupertino, CA - Onsite - 68236

Cupertino, California

•

Today

Salesforce Admin / Business Analyst B2B, Experience Cloud & UAT - 68236 Pay Rate: $45 -$48/hr We have an immediate need for a Salesforce Admin / Business Analyst in Cupertino, CA to support enterprise B2B initiatives across education, government, and healthcare end customers. This role will work closely with global and regional channel teams to drive Salesforce-based solutions that align with evolving business needs. In this role, you will partner with business stakeholders to support and enh

Easy Apply

Third Party, Contract

$48

Search all similar jobs

Product Manager :: San Jose, CA (Onsite) LOCAL CANDIDATES ONLY

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs