NCDIT - Network/Telecom Specialist- Tier I

Typical Experience: 12-36 months

***Candidate will be working onsite for the duration of the engagement.
***The max rate for this position is $58.01/hour.

We are lookingfor a Tier I replacement.

Tier I:

Night shift schedule (6pm-2am) Monday Friday

Hiring specifically with understanding that this position was created to cover "callouts" with short notice by either covering 2am-6am or come in at a later hour on the day of shift to cover (10pm-6am). Once hired as FTE state employee these additional hours will be available for comp/OT hours accrued. Additionally, there will be planned/approved vacations and training coverage that will require shift adjustments.

Tier I will provide:

• Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
• Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
• Receiving, triaging, documenting, and tracking support tickets through resolution.
• Troubleshooting network, telecom, and connectivity issues affecting 911 operations.
• Communicating with:
  • 911 Directors and Supervisors
  • Telecommunications carriers
  • Service providers
  • Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.

• Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.
• Maintaining documentation, ticket narration, and operational logs in Salesforce.
• Supporting operational continuity during emergencies, severe weather events, and disaster response situations.
• Monitoring network security, system health, and telecommunications performance across PSAPs statewide.
• Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
• Providing customer-service-focused support to PSAP personnel throughout North Carolina.

The role is an IN-PERSON position at 3900 Wake Forest Road, Raleigh NC 27609.

• Help desk / incident management
• Telecommunications support
• Public safety communications support

The position supports mission-critical emergency communications infrastructure for the state.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.	Required	3	Years
Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco	Required	3	Years
Strong writing skills to maintain organized documentation	Required	3	Years
Knowledge of network cabling, network classification and network topology	Required	3	Years
Experience with VOIP technologies is a plus	Highly desired	3	Years
Experience in a NOC environment is preferred	Highly desired	3	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	All work must be completed on-site and will be during the night shift schedule (6pm-2am) Monday Friday. Do you accept this requirement?
Question3	Please list candidate's email address.
Question4	Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question5	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question6	Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirement?
Question7	Candidates submitted above the rate of $58.01 will not be considered. Do you accept this requirement?
Question8	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?
Question9	Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?