Title: NCDIT - Network/Telecom Specialist- Tier I (803556)
Client: State of NC Night shift schedule (6pm-2am) Monday – Friday
Dept : NCDIT
Job ID: 803556
Duration: 06/08/2026 to 12/08/2026
Location: 3900 Wake Forest Road, Raleigh NC 27609- Onsite
Interview Type: Either Webcam Interview or In Person
Pay Rate: $40
Summary:
Typical Experience: 12-36 months
Job Description:
***Candidate will be working onsite for the duration of the engagement.
We are lookingfor a Tier I replacement.
Tier I:
Night shift schedule (6pm-2am) Monday – Friday
Hiring specifically with understanding that this position was created to cover “callouts” with short notice by either covering 2am-6am or come in at a later hour on the day of shift to cover (10pm-6am). Once hired as FTE state employee these additional hours will be available for comp/OT hours accrued. Additionally, there will be planned/approved vacations and training coverage that will require shift adjustments.
Tier I will provide:
· Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
· Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
· Receiving, triaging, documenting, and tracking support tickets through resolution.
· Troubleshooting network, telecom, and connectivity issues affecting 911 operations.
· Communicating with:
o 911 Directors and Supervisors
o Telecommunications carriers
o Service providers
o Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.
· Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.
· Maintaining documentation, ticket narration, and operational logs in Salesforce.
· Supporting operational continuity during emergencies, severe weather events, and disaster response situations.
· Monitoring network security, system health, and telecommunications performance across PSAPs statewide.
· Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
· Providing customer-service-focused support to PSAP personnel throughout North Carolina.
The role is an IN-PERSON position at 3900 Wake Forest Road, Raleigh NC 27609.
· Help desk / incident management
· Telecommunications support
· Public safety communications support1
The position supports mission-critical emergency communications infrastructure for the state.
Skill/Experience Description | Required/Desired | Amount of Experience | Candidate Experience |
Excellent understanding of technologies, operating systems, networking, anti-virus, backups, systems firewalls, and switches | Required | 3 Years | |
Knowledge regarding at least one of the following vendor products: Juniper, VMWare, Microsoft, Cisco | Required | 3 Years | |
Strong writing skills to maintain organized documentation | Required | 3 Years | |
Knowledge of network cabling, network classification and network topology | Required | 3 Years | |
Experience with VOIP technologies | Highly desired | 3 Years | |
Experience in a NOC environment | Highly desired | 3 Years | |
Never miss an opportunity! Create an alert based on the job you applied for.
