Technical Services Specialist

RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Services Specialist in Parma, MI.

Responsibilities:
End-User Support & Training:
* Provide prompt, courteous technical support to staff and students, resolving application, hardware, and software issues
* Assist in developing and delivering user guides, documentation, and training sessions for new and existing applications
* Gather feedback from users to identify improvements and training needs

Hardware Support:
* Install, maintain, and troubleshoot computers, mobile devices, printers, and peripherals throughout the district
* Support classroom technology, including interactive boards, projectors, sound systems, tablets, and other educational devices
* Works closely with the Director of Operations and Technology, the Technical Services Director, and/or the Director of Programs to manage the district's hardware deployment, maintenance, and lifecycle processes

Asset Management & Documentation:
* Assist in maintaining an accurate inventory of technology assets, including hardware and software
* Maintain documentation on existing systems, procedures, troubleshooting steps, and technical solutions
* Track hardware and software lifecycles, recommending replacements or upgrades as needed

REQUIREMENTS:
* Bachelor's degree from a four-year college or university in Computer Science, Information Technology, a related area, or equivalent education and work experience; Previous experience working in a K-12 educational environment is highly preferred
* Relevant technical certifications (e.g., Google Certified Educator, Microsoft Certified: Modern Desktop Administrator, CompTIA A+/Network+) are preferred
* Experience integrating educational technology into classroom instruction
* Proven experience in administering and supporting user account management, security settings, and application integration within various productivity suites: Google Workspace (formerly G Suite); Microsoft 365 (Office)
* Demonstrated experience supporting multiple operating systems: ChromeOS; Windows; MacOS; iPad OS
* Experience with PowerSchool SIS
* Strong commitment to providing timely, courteous, and practical support to all users
* Strong analytical skills with a systematic approach to diagnosing and resolving technical problems across various hardware and software
* Excellent written and verbal communication skills to interact effectively with non-technical staff, students, and administrators
* Effective documentation practices for systems, processes, and troubleshooting steps
* Dedication to continuous learning and professional development, staying current with emerging educational technology trends, tools, and best practices
* Ability to support and train users on new educational tools and platforms
* Demonstrated ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines in a fast-paced environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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