Support Specialist I

RESPONSIBILITIES:
Kforce has a client that is seeking a Support Specialist I in Jackson, MI.

Role Overview:
The Support Specialist I helps school clients maintain reliable technology that supports teaching, learning, and daily operations. This role centers on end-user and classroom support while building foundational skills in Google Workspace for Education, ChromeOS, identity, networking, cloud, and security administration.

Essential Job Functions:
* Provide responsive on-site and remote support to teachers, administrators, staff, and students, prioritizing instructional continuity and dependable service
* Support Chromebooks and ChromeOS, Google Workspace for Education, classroom and audiovisual technology, Windows and macOS endpoints, mobile devices, printers and peripherals, and common SIS, LMS, instructional, and administrative applications
* Diagnose and resolve entry-level wired and wireless connectivity issues, including DNS, DHCP, VPN, and basic Layer 2 switching
* Perform scheduled maintenance, device updates, testing, and preventive work using ChromeOS and endpoint management, RMM tools, and prescribed checklists while minimizing disruption to instruction
* Record work in the IT service management platform, provide clear status updates to school stakeholders, and submit accurate daily timecards
* Maintain current documentation for devices, systems, networks, cloud services, SIS and LMS integrations, filtering and security tools, and configurations so any Service Delivery Team member can provide consistent support
* Complete assigned tasks and milestones for school technology projects, including Chromebook deployments, Google Workspace configuration or migration, classroom technology rollouts, network and security upgrades, and summer refresh initiatives
* Collaborate with team members and school stakeholders to identify technology needs and communicate potential projects or service improvements to the account team

REQUIREMENTS:
* High School diploma/GED or equivalent required; Bachelor's degree preferred
* At least one current, role-relevant certification is required: CompTIA A+; Google Certified Educator Level 1 or Level 2; Cisco Certified Support Technician (CCST) Networking; Or an equivalent endpoint or networking certification
* Minimum of two years of technology support experience in a K-12 or similar multi-user environment, including Google Workspace for Education and Chromebooks or ChromeOS devices; Windows and macOS experience is a plus
* Practical experience supporting Chromebooks and ChromeOS, with working knowledge of Windows, macOS, iOS/iPadOS, and Android devices
* Working knowledge of Google Workspace for Education-including Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar, Meet, Classroom, and Groups-and the ability to troubleshoot account access, sharing, permissions, and common classroom workflows
* Familiarity with the Google Admin console and ChromeOS administration, including organizational units, groups, user lifecycle, Chromebook enrollment, device and user policies, Wi-Fi profiles, app and extension deployment, and 2-Step Verification, is strongly preferred
* Basic understanding of core networking protocols and services, including TCP/IP (IPv4/IPv6), DNS, DHCP, enterprise Wi-Fi, VLANs, VPNs, and Layer 2 switching
* Basic understanding of Google Workspace file recovery and retention, along with endpoint, server, and cloud/SaaS backup and restore processes
* Proven troubleshooting and diagnostic skills, including remote support through ITSM ticketing, RMM, and remote assistance tools
* Clear, patient, and age-appropriate verbal and written communication, with a strong service orientation for users with varied technical experience
* Detail-oriented self-starter who collaborates effectively and delivers dependable follow-through with minimal supervision

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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