Desktop and Client Support Technician

RESPONSIBILITIES:
A client with Kforce is seeking a Desktop and Client Support Technician to join their team in Washington, DC. The hours for this role are 12pm- 9pm, Mon-Thursday and Sunday 6am-3pm.

Overview:
The Desktop and Client Support Technician will serve as the initial point of contact for users' software and hardware issues and will also work with other members of the Technology department for quick and courteous resolutions. The ideal candidate will possess excellent troubleshooting skills utilizing logical processes. In this role, having a sense of urgency and escalation to the appropriate team is also key.

Responsibilities:
* Troubleshoot hardware and software issues onsite and remotely, including on-air support
* Equipment setups and moves
* Computer imaging and configuration
* Log, update and follow up on support requests in ticketing system
* Ensure support meets the customer requirements as defined in the Service Level Agreements
* Assist other groups in Technology with tasks required onsite
* Assist with technical projects, including planning, implementing, assisting in the installation and setup of software products and hardware and other duties as assigned
* Communicate any escalation of issues and/or feedback to proper management

REQUIREMENTS:
* Formal education preferred in a technical discipline
* At least 3-4 years of experience in a desktop support environment
* Experience working with Microsoft Office 365, Windows, and Mac environments. Okta, BOX, Goggle Drive and Workspace, Zoom, and Slack experience
* Experience supporting mobile devices: iOS and Android
* Knowledge of ITIL principles or certified
* Knowledge of ITSM software package preferred is ServiceNow
* Basic understanding of networking
* Solid written and oral communication skills
* Passion for customer support and ability to adapt to different environments
* Must be flexible, patient, and approachable
* Ability to handle challenging support situations with a calm and methodical approach
* Ability to prioritize multiple requests and bring them to successful resolution quickly and appropriately
* Ability to lift and transport moderately heavy to heavy objects, such as computers and peripherals

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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