We are seeking a hands-on Java Production Support / ProdOps Engineer to support business-critical applications in production. This role requires a strong Java development foundation combined with experience in production operations, release support, monitoring, troubleshooting, and DevOps practices.
Key Responsibilities
Provide production support for Java-based applications, including monitoring, incident triage, troubleshooting, root-cause analysis, and issue resolution
Support application deployments to production through GitLab CI/CD pipelines
Build, enhance, and maintain GitLab deployment pipelines as needed
Partner with development, QA, platform, and business teams to investigate and resolve production issues
Analyze logs, application behavior, and system alerts to identify issues and recommend preventive actions
Support release activities, including deployment validation, rollback coordination, and post-production monitoring
Document recurring issues, runbooks, root-cause findings, and resolution steps
Help improve application stability, deployment reliability, and operational readiness
Required Skills and Experience
Strong hands-on Java development experience
Experience supporting Java applications in a production environment
Hands-on experience with GitLab CI/CD pipelines and application deployments
Experience with production monitoring, alert management, incident response, and root-cause analysis
Familiarity with DevOps practices, release management, and production operations
Strong troubleshooting skills across application logs, APIs, integrations, and batch processes
Clear communication skills and ability to work directly with technical and business stakeholders
Preferred Skills
Experience with AWS-hosted applications and related operational support
Experience with tools such as Splunk, Dynatrace, AppDynamics, ELK, or similar monitoring/logging platforms
Familiarity with Linux, shell scripting, SQL, REST APIs, and microservices
Banking, financial services, or other high-volume transaction-processing experience
Notes for Hiring Team
- Target candidates who started as Java developers and have moved into ProdOps, application support, SRE, or DevOps-oriented production support roles.
- The candidate should be able to troubleshoot application issues not only monitor infrastructure or route tickets to other teams.
- GitLab pipeline experience should be hands-on, including supporting deployments and making pipeline changes where needed.
- Look for clear examples of production incidents handled, root-cause analysis performed, and issues resolved end to end.
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