Sr. Salesforce Developer

We are seeking a skilled Salesforce Developer to design, build, and support scalable solutions within our Salesforce platform, with a strong focus on Service Cloud, integrations, and AI-enabled capabilities. This role requires hands-on experience developing with Apex, Lightning Web Components (LWC), Flow, and APIs, and working closely with architects, admins, and business stakeholders to deliver high-quality, scalable solutions. The developer will also support integrations with partner systems, including telephony platforms such as Genesys Cloud, and assist in implementing Salesforce Einstein and Copilot AI features.

Key Responsibilities - Salesforce Development

• Design, develop, and maintain custom Salesforce solutions using Apex, Lightning Web Components (LWC), and Flow
• Build and enhance Service Cloud functionality, including Case Management, Voice, Chat, and AI tool integration.
• Develop scalable triggers, classes, and asynchronous processes (Batch, Queueable, Future)
• Ensure solutions follow Salesforce best practices for performance, scalability, and maintainability Integrations
• Develop and support integrations between Salesforce and external systems using REST APIs and Platform Events (Mulesoft Preferred)
• Support CTI and telephony integrations using Open CTI and APIs (Genesys Cloud preferred)
• Troubleshoot and resolve integration and data synchronization issues AI & Automation
• Support implementation and configuration of Salesforce AI capabilities, including Einstein and Copilot
• Build automation using Flow and Apex to improve operational efficiency
• Assist with AI-driven workflows and intelligent automation initiatives Lightning Web Components (LWC)
• Develop and maintain custom Lightning Web Components
• Optimize component performance and usability
• Support UI enhancements and user experience improvements DevOps & Deployment
• Participate in CI/CD and deployment processes using tools such as Copado, GitHub, or Jenkins
• Write and maintain Apex unit tests and support release activities
• Assist in troubleshooting and resolving production issues Collaboration
• Work closely with Salesforce Architect, Administrators, Product Managers, and Integration teams
• Translate business requirements into technical solutions
• Participate in design discussions and code reviews Required Qualifications
• 7+ years of Salesforce development experience

Strong hands-on experience with:

• Apex
• Lightning Web Components (LWC)
• Salesforce Flow
• Salesforce Service Cloud
• Experience with REST API integrations
• Strong understanding of Salesforce platform architecture and governor limits
• Experience with version control tools such as Git, Copado Preferred

Qualifications

• Experience with CTI integrations, especially Genesys Cloud
• Experience with Salesforce Einstein, Copilot, or AI features
• Experience with Platform Events and event-driven architecture
• Experience with Copado or similar CI/CD tools
• Experience working in enterprise Salesforce environments

Certifications Preferred:

• Salesforce Platform Developer I
• Platform Developer II
• Service Cloud Certification