I would like to introduce myself as Sravani k , an Technical Recruiter of recruitments with Marvica Technologies LLC in Cumming, Georgia. We found your resume online and might have an opportunity matching your skills. If you are interested, kindly review the job description below and let me know if you are available. Call me as soon as possible.
Role: Sr. Salesforce Developer-Agent force Voice deployment specialist
Duration: Long term
Location: Alpharetta, GA
Rate: Open as per the best
Interview Mode: Onsite in Alpharetta, GA, and 5 Days onsite working Mode
Skill Set ( Salesforce Developer (Apex, LWC, Visualforce, CTI integrations, Service Cloud) with Agent force exp is must.
Role Summary
We are seeking a Salesforce professional with strong Agent force Voice deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations.
This role will design, deploy, and optimize AI-powered voice and service experiences, integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency.
Key Responsibilities
- Lead Salesforce Agentforce Voice design and deployment for contact center use cases
- Architect and implement Salesforce Genesys CTI integrations (voice, chat, IVR, routing)
- Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
- Implement SRMEA capabilities including service request management, escalation, and resolution workflows
- Enable AI-driven voice features: call transcription, intent detection, summarization, next-best action
- Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
- Integrate downstream systems (CRM, ERP, billing, knowledge, middleware)
- Lead solution design, data flows, security, and compliance for regulated and non-regulated environments
- Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout
- Support production stabilization, optimization, and continuous improvement initiatives
Required Skills & Experience
Salesforce & AI
- 8+ years of Salesforce experience with Service Cloud
- Proven Agentforce Voice or AI-powered voice automation deployment experience
- Strong knowledge of Omni-Channel, Einstein AI, flows, Apex, and integrations
- Experience implementing SRMEA or enterprise service management patterns
- Apex, LWC, Customization
Contact Center & Genesys
- Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
- Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
- Integration experience using Genesys APIs, webhooks, and middleware
Integration & Architecture
- Experience with REST/SOAP APIs, middleware (MuleSoft preferred)
- Strong understanding of data models, security, and performance optimization
- Experience integrating voice, chat, email, and digital channels into Salesforce
Regards and Thanks
Sravani k
Technical Recruiter | Marvica Technologies LLC
Email :
LinkedIn :
Phone : +1
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