Job#: 3039773 Job Description: Support Engineer - Support Engineer III
Location: North Reading, Massachusetts (Onsite)
Compensation: $32 - $42 hourly
Role Overview
This position provides 2nd shift on-site engineering support for manufacturing test systems at a robotics facility. The engineer is responsible for maintaining test station uptime, troubleshooting electromechanical test fixtures, supporting production teams with technical issues, and ensuring test infrastructure remains operational. This role operates independently during the 2nd shift with minimal supervision.
Key Responsibilities
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- Monitor and maintain test stations to ensure production uptime during the 2nd shift.
- Troubleshoot hardware, software, and connectivity issues on test fixtures and associated PCs.
- Respond to production floor escalations and resolve test station failures in real time.
- Prioritize and manage multiple concurrent issues across stations in a fast-paced production environment.
- Perform preventive maintenance on test fixtures per established schedules.
- Make independent judgment calls on whether to troubleshoot or escalate issues.
- Document issues, resolutions, and status updates in ticketing systems.
- Own shift handoff reports to ensure continuity of open issues.
- Coordinate with 1st shift engineers on follow-up actions and pending work.
- Support NPI fixture deployments and engineering change implementations as needed.
- Maintain test PC configurations including OS, network settings, and test software.
Required Qualifications
Education: Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechanical Engineering, or a related field.
Experience: 5+ years of hands-on experience with electromechanical systems, test equipment, or manufacturing support. Experience working in a production/manufacturing environment with uptime pressure is necessary.
Technical Skills: Strong troubleshooting skills across hardware, software, and connectivity. Proficiency with Windows OS configuration, basic networking (Ethernet, TCP/IP, WiFi), and Python scripting. Familiarity with oscilloscopes, multimeters, and basic electronic test equipment, as well as the ability to read electrical schematics and wiring diagrams.
Other Qualifications: Must be able to safely lift up to 50 lbs. The ability to work independently with minimal supervision and strong communication skills are required.
Preferred Qualifications
- Experience in a manufacturing or production environment with high-volume output.
- Experience with test fixture bring-up or commissioning.
- Familiarity with test automation software (NI TestStand, LabVIEW, or similar).
- Knowledge of serial communication protocols (USB, RS232, I2C, SPI).
- Soldering skills (SMD or through-hole) for board-level repairs.
- Familiarity with data analysis tools (Excel, basic data parsing).
- Experience with PLC or industrial control systems.
- Background in robotics, automotive, or electronics manufacturing.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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