Apply Now

Critical Response Analyst

• Posted 2 days ago • Updated 1 hour ago

Full Time

USD $80,000.00 - 90,000.00 per year

GovCIO

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Recruiting
Proxies
Event Management
Performance Monitoring
Dashboard
Facilitation
Communications Management
Collaboration
IT Service Management
Application Performance Management
Incident Management
Bridging
Reporting
Issue Resolution
Microsoft Windows
Web Applications
ServiceNow
Splunk
Secure Shell
Documentation
Trend Analysis
ROOT
Tier 2
Testing
Preventive Maintenance
Performance Management
Dynatrace
Management
Communication
Project Management
Linux
Security Clearance
TCP/IP
Dragon NaturallySpeaking
DNS
Network
Web Performance Optimization
Performance Tuning
Capacity Management
ITIL
Training

Summary

GovCIO is currently hiring for Critical Response Systems Analyst to support our client's contract needs. The candidate will be responsible for delivering and supporting large-scale system, application, and service monitoring solutions. This position involves the deployment and support of the tools the agency uses to monitor their systems and applications. Individual will work with a small team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset. The candidate will be responsible to document project milestones and keep management appraised of progress and any risk to project completion. Works in a team environment and serves as proxy for other team members as needed. This position is located in the San Antonio area and will be a full remote position.

Responsibilities

Operational Monitoring and Event Management: Develop and maintain operational application performance monitoring dashboards leveraging out of the box Dynatrace software product capabilities. Monitor operational events to allow for normal operation and to detect/escalate exception conditions facilitating proactive incident detection and response. Ensure the measurement and control of IT services is based on a continual cycle of monitoring, reporting, and coordinated operational support/response actions for all IT services.
Communications Management and Centralized Coordination: Operate and maintain a communications and coordination bridge to ensure handling of structured activities targeted at the central management of operational events, incidents, routine operational activities and reporting on the status or performance of IT services.
Deploying and providing support to Application Performance Management tools, as well as firefighting production problems that are performance related.
Analyze performance data and act on negative performance trends to identify root cause
Coordinate incident response bridges, routine operational activities, and reporting to ensure timely issue resolution.
Gather monitoring requirements from NPOs and implement solutions using Dynatrace to enhance system observability.
Support large-scale Linux and Windows OS environments, web applications, and service monitoring solutions.
Document project milestones, communicate progress to management, and identify risks that may impact project completion.
Utilize tools such as ServiceNow (SNOW), Splunk, SSH Clients, and Dynatrace for incident monitoring, management, and documentation.
Conduct trend analyses to identify root causes of recurring issues and implement countermeasures to reduce incident frequency.
Assist Tier 2/3 teams in testing and developing new updates and patches before deployment.

Shift work hours are below. Must be flexible for schedule

9AM - 6PM CST

Qualifications

Bachelor's with 5 - 8 years (or commensurate experience)

Required Skills and Experience

Minimum 2+ years of hands-on or knowledge of technical working experience in installing, configuring, troubleshooting different Dynatrace components.
Solid understanding of large scale applications, monitoring, and fault management
Ability to track multiple deadlines in parallel
Good technical skills
Excellent verbal and written communication skills
Self-driven individual with good project management skills
Strong experience with Linux systems
Coordinate between support and development teams to ensure effective delivery of monitoring services to the end-user
Ability to do limited travel (0-4 times a year)
Clearance Required: Must be able to attain and maintain AOSkills and Experience
- 2 Years' experience with ITIL processes
- 5+ years of technical knowledge of TCP/IP, DNS, network devices & protocols and their impact on web performance.
- 3+ years of hands-on technical working experience in performance tuning and capacity planning.
- ITIL v3 or 4 certification or training
- Experience with court operations, processes, and procedures
Posted Salary Range

USD $80,000.00 - USD $90,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 8371
Posted 2 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Contract Requirements Analyst

No location provided

•

Today

GovCIO is currently hiring for a Requirements Analyst who will support the Department of Veterans Affairs (VA) in defining, structuring, and translating complex technical and business needs into clear, outcome-based requirements suitable for acquisition action. This role sits at the intersection of business analysis, software development, and federal contracting , requiring the ability to engage deeply with program stakeholders, understand how systems and workflows operate , and produce document

Full-time

USD 140,000.00 - 145,000.00 per year

Senior Program Analyst

No location provided

•

Today

GovCIO is currently hiring for a Senior Program Analyst to support enterprise observability and logging services programs supporting critical federal operations. This position provides programmatic, operational, and process support for large-scale Splunk and enterprise logging initiatives, ensuring effective coordination between technical teams, stakeholders, and government customers. The Senior Program Analyst supports Agile delivery processes, change management activities, requirements trackin

Full-time

USD 61,850.00 - 80,000.00 per year

ServiceNow / ENT Tools Lead

No location provided

•

Today

GovCIO is hiring a ServiceNow / ENT Tools Lead to lead the design, configuration, and administration of mission-critical IT service management systems. This role supports strategic digital transformation initiatives and ensures operational excellence in ServiceNow and related enterprise platforms used throughout the agency. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities Serve as the technical lead and subject matter expert for the ServiceNow pla

Full-time

USD 155,000.00 - 165,000.00 per year

Senior ServiceNow Enterprise Tools Support Specialist

No location provided

•

Today

GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our U Network Operations and Security Center (NOSC) proposal. This role supports mission-critical systems that enhance national security and operational efficiency. The ideal candidate will have extensive experience in managing ServiceNow and enterprise IT tools, offering Tier II/ support, system integration, workflow automation, and service optimization. This position will be in Washin

Full-time

USD 130,000.00 - 140,000.00 per year

Search all similar jobs