Apply Now

Senior ServiceNow Enterprise Tools Support Specialist

• Posted 30+ days ago • Updated 6 hours ago

Full Time

USD $130,000.00 - 140,000.00 per year

GovCIO

Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

Network Operations
Proposal Writing
Operational Efficiency
System Integration
Optimization
SolarWinds
IT Service Management
IT Operations
Configuration Management Database
Workflow
Business Rules
UI
Collaboration
Reliability Engineering
Performance Tuning
Testing
Standard Operating Procedure
Management
Splunk
Microsoft SCCM
AppDynamics
ITIL
Scripting
JavaScript
Windows PowerShell
SOAP
Supervision
Security Clearance
ServiceNow
Cyber Security
Regulatory Compliance
NIST 800-53
FISMA
Agile
DevSecOps

Summary

GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports mission-critical systems that enhance national security and operational efficiency. The ideal candidate will have extensive experience in managing ServiceNow and enterprise IT tools, offering Tier II/III support, system integration, workflow automation, and service optimization. This position will be in Washington, DC and will be a hybrid remote position.

Responsibilities

Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics).
Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules.
Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools.
Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
Develop and implement automation and monitoring solutions to improve system reliability and performance.
Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools.
Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives.
Document technical solutions, system configurations, and standard operating procedures (SOPs).

Qualifications

Bachelor's with 8+ years (or commensurate experience)

Required Skills and Experience

6++ years of hands-on experience with ServiceNow administration and development.
Proficient in one or more enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, AppDynamics).
Strong understanding of ITIL frameworks and best practices.
Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs.
Demonstrated ability to work in a fast-paced, mission-focused environment with minimal supervision.

Clearance Required: ship is required to acquire a Top Secret Clearance.

Preferred Skills and Experience

Active ServiceNow Certified System Administrator or Developer Certification.
Experience supporting IT environments within the Department of Homeland Security (DHS) or other federal agencies.
Knowledge of federal cybersecurity compliance standards (e.g., NIST 800-53, FISMA).
Familiarity with Agile development and DevSecOps environments.

Posted Salary Range

USD $130,000.00 - USD $140,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 6170
Posted 30+ days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

ServiceNow / ENT Tools Lead

No location provided

•

Today

GovCIO is hiring a ServiceNow / ENT Tools Lead to lead the design, configuration, and administration of mission-critical IT service management systems. This role supports strategic digital transformation initiatives and ensures operational excellence in ServiceNow and related enterprise platforms used throughout the agency. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities Serve as the technical lead and subject matter expert for the ServiceNow pla

Full-time

USD 155,000.00 - 165,000.00 per year

Senior ServiceNow Administrator/Developer

No location provided

•

Today

GovCIO is currently hiring a Senior ServiceNow Administrator/Developer to support our U Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness. Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes. Capable of wor

Full-time

USD 130,000.00 - 140,000.00 per year

Senior QA ServiceNow Administrator

No location provided

•

Today

GovCIO is seeking a detail-oriented and experienced Senior QA ServiceNow Administrator to manage and optimize our ServiceNow platform while ensuring high-quality system performance through structured Quality Assurance (QA) practices. This role will be responsible for the configuration, maintenance, and improvement of the ServiceNow platform as well as the development and execution of QA strategies to validate system updates, workflows, and integrations. This position will be located in Washingto

Full-time

USD 125,000.00 - 135,000.00 per year

ServiceNow Administrator/Developer SME

No location provided

•

Today

GovCIO is currently hiring a ServiceNow Administrator/Developer SME to support our U Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness. Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes. Capable of workin

Full-time

USD 155,000.00 - 165,000.00 per year

Search all similar jobs