Requirement Note
Looking for mid-level resources with 3 to 4 years of experience.
This role is a Production Support role, not a true developer role.
Top Skills
1.) Front-end (Angular, NodeJS, Javascript, Typescript)
2.) Log monitoring (Splunk, Data Dog)
3.) Triage issues, critical alerts, incident management
Interview Process
Screen share Splunk query activity
The Role
The Client is seeking a systems support engineer to ensure the high availability, scalability, and performance of our web & domain platforms that deliver personalized financial planning, advice, and mentorship to our customers. Our products and services encourage better futures by helping tens of millions of investors of all ages and affluence levels plan and manage their investments and live the life of their dreams.
The Expertise and Skills You Bring
- Deep experience managing technology environment stability and availability, ensuring high uptime and reliability.
- Strong knowledge of ITIL practices for incident management, change management, and service delivery.
- Proficiency in system support principles, focusing on process automation, monitoring, and continuous improvement.
- Hands-on experience with Agile software development methodologies, including delivery projects and implementations.
- Expertise in search and analytics engines like Splunk and Datalog for log analysis and insights.
- Skills in workflow design, data analysis, and requirements identification/specification to optimize processes.
- Knowledge of cloud-based technologies.
- Competence in programming languages such as JavaScript, NodeJS, or Java for development and integration.
- Experience with production support systems like ServiceNow, automated deployment pipelines, and Jenkins.
- Ability to think creatively and abstractly to solve complex problems.
- Hands-on experience with Docker and cloud-computing platforms (e.g., AWS, Azure), with AWS Certification as a bonus.
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