ServiceNow Developer - IT Service Management

(ServiceNow Developer - IT Service Management, EIS -- Platform Engineering & Ops, Enterprise Technology & Experience)

(Full-Time, Springfield Hybrid)

The Opportunity

We are seeking a skilled ServiceNow Developer to join our IT Service Management (ITSM) team. The ideal candidate will be responsible for scripting, coding, and configuring the ServiceNow platform to meet project deliverables and evolving business requirements.

The Team

This role supports and collaborates with multiple disciplines within the ITSM space (Incident, problem, change, configuration management and IT asset management). These functions are reliant of the ServiceNow modules related to their disciplines and require.

The Impact:

• Script and code within the ServiceNow platform to achieve project goals.
• Rewrite and adapt code to align with changing business needs.
• Handle core system configuration and day-to-day user requests and incidents.
• Configure core ServiceNow modules including Service Catalog, ITSM, Asset, Integration Hub, CMDB Discovery, and Service Mapping.
• Experience implementing and maintaining service graph connectors
• Leverage Flow Designer to enhance the service catalog and transition from workflows.
• Provide technical guidance on existing workflows for streamlining and efficiency improvement.
• Manage the upgrade cycle of ServiceNow, including testing with the Automated Test Framework.
• Maintain up-to-date knowledge of ServiceNow products, version upgrades, enhancements, and new features.
• Develop solutions to a variety of moderately complex problems.
• Contribute to the completion of organizational projects and goals.
• Ensuring solutions documentation is accurate and up to date, and developing test plans and keeping standard operations procedures updated.

The Minimum Qualifications

• Bachelor's Degree
• 5+ years configurating and troubleshooting technical ServiceNow solutions
• 1+ years of experience with JavaScript, ideally with the ServiceNow platform.
• 1+ years of experience with web service protocols like SOAP, REST, JSON or Kafka.

The Ideal Qualifications

• Proven experience in configuring and managing ServiceNow modules.
• Strong scripting and coding skills within the ServiceNow platform.
• Ability to adapt code to meet changing business requirements.
• Knowledge of Flow Designer and Automated Test Framework. Strong working knowledge of ITAM ITSM and CMDB solutions designs and functions
• Problem-solving skills with a focus on efficiency and streamlining.
• Ability to provide technical guidance to team members and stakeholders
• Ability to manage system upgrades and maintain ongoing knowledge of ServiceNow enhancements.
• ServiceNow Application Developer Certification

What to Expect as Part of MassMutual and the Team

• Regular collaboration with the Platform Engineering & Ops
• Focused one-on-one time with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-RK1

Salary Range:
$99,800-$131,000

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.