Application Technical Specialist, Senior (RPA / AI) (On-site, Washington, DC)

About This Role

The DC Department of Human Services (DHS), Office of Information Systems, is seeking a Senior Application Technical Specialist to support, maintain, and enhance existing Robotic Process Automation (RPA) and Artificial Intelligence (AI) solutions and implement new automation use cases from the DHS backlog. You will design, develop, test, and deploy intelligent automation that improves efficiency and supports digital transformation, with hands-on Power Automate, AI Builder, Power BI, ASP.NET, C#, and SQL Server.

Responsibilities

• Support, maintain, troubleshoot, and enhance existing RPA and AI solutions in production, and implement new automation use cases from the DHS backlog
• Develop automated workflows using Microsoft Power Automate (Cloud Flows and Desktop Flows) and AI-driven solutions using Microsoft AI Builder
• Build and maintain AI Builder models for document processing and OCR (extract, classify, validate, and process data from forms, scanned documents, PDFs, and images)
• Design, develop, and maintain applications using C#, ASP.NET, and ASP.NET Core; develop REST APIs and integration services
• Integrate Power Platform solutions with databases, SharePoint, document management systems, and external applications
• Develop Power BI reports, dashboards, and operational/performance monitoring for automation initiatives
• Support application lifecycle management, code reviews, testing, and deployments; document technical designs and support processes

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience); Senior level
• 5 plus years of software application development (C#, ASP.NET, .NET Framework/.NET Core, SQL Server)
• 3 plus years with Microsoft Power Platform, including Power Automate and Power Apps
• 2 plus years with AI Builder or similar intelligent document processing / OCR technologies
• 2 plus years developing Power BI reports and dashboards; experience with REST API / web-service integrations and automated workflows
• Strong analytical, troubleshooting, and communication skills; experience in Agile development environments
• Able to work 100% onsite in Washington, DC and interview in person
• Preferred: IBM Datacap; IBM FileNet; Azure AI Services or Azure OpenAI; OCR technologies; government/public-sector experience; Microsoft Power Platform certifications

Required Skills

• RPA and intelligent automation (Power Automate Cloud and Desktop Flows)
• AI-driven document processing and OCR (AI Builder model development)
• Application development and integration (C#, ASP.NET, .NET Core, REST APIs)
• SQL Server database development and Power Platform integration
• Reporting and analytics (Power BI dashboards and performance monitoring)
• Technical documentation and application lifecycle management in Agile teams
• *Software / tools:* Power Automate, AI Builder, Power BI, Power Apps, C#/.NET, SQL Server, REST APIs; IBM Datacap/FileNet and Azure AI (a plus)