Change and Enablement Lead

Required Certifications : ServiceNow Certified Technical Architect preferred plus ServiceNow Certified Implementation Specialist for IT Operations Management or equivalent advanced ServiceNow credentials

Required Skills :

o ServiceNow change, enablement, and adoption experience
o Role-based process and training-material development
o Train-the-Trainer delivery
o Operational-transition and knowledge-transfer support"

Job Responsibilities :

Quick Reference Guides, role-based process guidance, Train-the-Trainer sessions, and transition support.

Design comprehensive ServiceNow architectures that align platform capabilities with customer priorities in the high technology domain while ensuring scalability and resilience -Drive end to end ServiceNow AIOps implementations to enable proactive issue detection automated remediation and continuous optimization of technology operations -Architect ServiceNow AI Platform solutions that orchestrate data models workflows and policies to deliver consistent AI driven insights across enterprise services -Configure and guide implementation of ServiceNow AI Control Tower capabilities to provide unified visibility decision support and governance for complex digital operations -Coordinate with product owners architects and engineering partners to translate strategic requirements into detailed ServiceNow design specifications for AIOps and AI solutions -Optimize data ingestion event correlation and signal processing within ServiceNow AIOps to improve noise reduction root cause accuracy and time to resolution -Define non functional requirements including performance security and availability to ensure ServiceNow solutions meet enterprise grade expectations in high technology environments -Review solution designs configurations and integrations to confirm adherence to reference architecture standards and to reduce technical debt across the ServiceNow ecosystem -Develop migration and upgrade strategies to move existing workloads and legacy capabilities into ServiceNow AIOps AI Platform and AI Control Tower modules with minimal disruption -Collaborate with operations teams to establish monitoring alerting and observability patterns using ServiceNow capabilities that support reliable day to day platform operations -Guide adoption of AI driven workflows and virtual agents within ServiceNow to improve user experience reduce manual effort and create measurable productivity benefits -Document architecture decisions patterns and reusable components to enable consistent delivery quality across multiple ServiceNow projects and customer engagements -Mentor implementation teams on ServiceNow best practices for configuration scripting integration and testing to improve delivery quality and maintainability -Align ServiceNow AI and AIOps solutions with organizational sustainability and efficiency goals by reducing outages improving resource utilization and enabling faster innovation -Engage with customer stakeholders in the high technology sector to understand industry specific needs and ensure ServiceNow designs support relevant regulatory and business expectations