Location: Charlotte, NC
Salary: $69.00 USD Hourly - $74.00 USD Hourly
Description:
Software Engineer - IVR/EIVA Automation (Contract)
Locations: Charlotte, NC (CIC) or Chandler, AZ
Line of Business: TCOO
Schedule: Hybrid - 3 days onsite required
Contract Length: 12 months
About the Role
We are seeking a highly independent Software Engineer with deep expertise in IVR/EIVA systems, automated testing, and call-flow analysis. This engineer will design and implement an automated regression testing framework leveraging Hammer Call Master and internal UI tools. The role supports a major transition of customer-service call flows onto a cloud platform using Google Dialogflow, and requires strong problem-solving skills to identify disruptions introduced by external vendor updates.
You will serve as a key contributor to an accelerated project, expanding our automated testing capabilities, stabilizing call-flow development, and improving test coverage for complex inbound call scenarios.
Key Responsibilities
Design, build, and maintain an automated regression test bed using internal UI tools with a Hammer Call Master backend.
Convert manual Octane test cases into automated Hammer scripts.
Execute daily automated test runs and deliver clear, actionable results reporting.
Investigate failures by reviewing Lucidchart call flows and tracing logic changes or data issues.
Develop and maintain stubs, virtualized services, or test data simulations to support flows requiring unstable or unavailable dependencies (e.g., payments).
Validate IVR/EIVA behavior, customer-service call flow integrity, and API interactions.
Support ongoing migration to cloud-based call-flow solutions using Google Dialogflow.
Work autonomously in a fast-paced environment with minimal direction.
Required Qualifications
5+ years of experience in software engineering, IVR/EIVA, or contact center technologies.
Strong hands-on experience with IVR/EIVA call flows and call logic troubleshooting.
Expertise creating Hammer Call Master scripts and prompts for automated inbound call testing.
Proficiency with stubbing, stubbed data, fake test data, service virtualization, or virtualized data.
Demonstrated ability to work independently and solve complex issues with minimal supervision.
Solid QA foundation, including regression testing and automated test bed development.
Nice to Have
Experience with Cyara or additional Hammer toolset components.
Prior work with Google Dialogflow or cloud-based IVR migration.
Background as a QA Automation Engineer, SDET, or similar role.
Supplier Requirements
All resumes must be submitted through Beeline; submissions outside the system will not be reviewed.
No direct communication or solicitation with the hiring manager while the position is active.
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Contact:
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxjudgpa
- Position Id: 1124206
- Posted 8 hours ago
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