Legion WFM Solution Design Lead

Job#: 3036285 Job Description: Product Owner ( Call Center/WFM) Location: San Antonio, Texas (Hybrid) Role Overview We are seeking a Product Owner to support initiatives within a Contact Center Technology environment, with a focus on Workforce Management (WFM) platforms. This role will drive the discovery, delivery, and performance of digital and technology products. The position involves collaborating with internal stakeholders to solve complex problems, improve customer experiences, and imp

Employment type Contract Job Title WFS/WFM Functional Architect Job Location Remote and mix Travel to Rochester , MN Duration 6 months Experience level L3 Mandatory Skills Job Description Solution Design & Blueprinting: Lead Fit-to-Standard and Fit-Gap workshops. Translate complex labor rules, absence management, and scheduling policies into scalable system designs. System Configuration: Configure core WFM platform capabilities, including shift patterns, rotation

Role: WFS Functional Architect Workforce Management & SAP SuccessFactors Integration Location: Remote and mix Travel to Rochester , MN Duration: Contract Key Responsibilities Solution Design & Blueprinting: Lead Fit-to-Standard and Fit-Gap workshops. Translate complex labor rules, absence management, and scheduling policies into scalable system designs.System Configuration: Configure core WFM platform capabilities, including shift patterns, rotations, overtime eligibility, exception handling, an

Note: This position is primarily remote, with occasional travel required to Rochester, Minnesota. All travel expenses will be covered by the client. About the role: The client is looking for a senior Workforce Software Functional Architect who can design and lead enterprise-scale Time, Attendance, Scheduling, and Absence Management solutions integrated with SAP/SuccessFactors, preferably in a large healthcare or unionized workforce environment. Key Responsibilities Solution Design & Bluepri