Description
We are looking for a Business Analyst to support operational improvement efforts and strengthen service delivery in Tucson, Arizona. This role partners with stakeholders to evaluate workflows, clarify business needs, and turn findings into practical recommendations. The ideal candidate brings a strong analytical mindset, experience working in customer service environments, and the ability to contribute effectively within Agile teams.
Responsibilities:
Assess current business processes and identify opportunities to improve efficiency, service quality, and overall performance.
Gather input from stakeholders to define business needs, document objectives, and translate priorities into clear functional guidance.
Review operational documents and business records to verify accuracy, consistency, and alignment with established requirements.
Perform gap analysis to compare existing workflows with desired outcomes and recommend actionable solutions.
Collaborate with cross-functional teams in an Agile Scrum environment to support planning, refinement, and delivery activities.
Analyze call center operations and customer service trends to uncover issues, support decision-making, and enhance the client experience.
Prepare organized reports, process documentation, and summaries that communicate findings and recommendations to business partners.
Requirements
Experience in business analysis with the ability to evaluate processes and define business needs clearly.
Background supporting call center or customer service operations in a detail-focused environment.
Strong document review skills with attention to detail and accuracy.
Working knowledge of Agile Scrum practices and participation in team-based delivery models.
Ability to conduct gap analysis and develop practical recommendations based on findings.
Effective communication skills for working with stakeholders, documenting requirements, and presenting insights.
Strong analytical and problem-solving abilities with a focus on continuous improvement.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00210-0013424834
- Posted 7 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.