Judge Group, Inc.
Judge Group, Inc.

IT Helpdesk

Kokomo, IN, US • Posted 1 day ago • Updated 2 hours ago
Contract Independent
On-site
USD $20.00 - 26.00 per hour
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Job Details

Skills

  • Manufacturing
  • Help Desk
  • Issue Tracking
  • Computer Hardware
  • Inventory
  • Customer Satisfaction
  • Virtual Private Network
  • Forms
  • Collaboration
  • Laptop Repair
  • Management
  • Microsoft Windows
  • Microsoft Windows 7
  • Microsoft Operating Systems
  • Microsoft Office
  • System Imaging
  • Microsoft SCCM
  • Active Directory
  • Problem Solving
  • Conflict Resolution
  • Communication
  • Android
  • Network
  • Technical Support
  • Project Management
  • Preventive Maintenance
  • Performance Management
  • Privacy
  • Marketing

Summary

Location: Kokomo, IN
Salary: $20.00 USD Hourly - $26.00 USD Hourly
Description:
IT Technical Support

Work Location: Kokomo, IN, USA

Contract Period: 1+year

Primary Responsibilities
  • Serve as the initial point of contact for internal applications, hardware, mobile, and remote technology in a manufacturing environment
  • Log, categorize, and action all incoming ticket activity in the Helpdesk Ticketing System
  • Follow up on outstanding issues with customers regarding status and closure of incidents/requests
  • Troubleshoot and resolve hardware, software, and network problems
  • Document procedures, FAQs, and inventory of assets
  • Isolate problem trends and complete troubleshooting efforts for recurring problems until permanent solutions are identified
  • Provide technical advice to executive-level staff and their assistants based on IT expertise
  • Deliver extraordinary IT support to C-level users and ensure a high level of customer satisfaction
  • Build trust and strong relationships with customers and act as a bridge between customers and consulting groups for new business opportunities
  • Serve as Company Security Program Administrator
  • Serve as Company VPN Administrator
  • Create IT policies and application forms
  • Provide VIP support and business traveler support
  • Perform IT server room cleanup and follow up on all issues in the IT room
  • Check network issues and cooperate with the Network team
  • Check file server issues and cooperate with the Server team
  • Perform PC and laptop repair and resolve software issues
  • Manage security applications
  • Resolve Windows and printer issues
  • Apply basic server and network knowledge


Qualifications
  • Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM, and Active Directory
  • Excellent problem-solving, communication, and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLAs
  • Android mobile experience in a corporate environment is a plus
  • Strong understanding of basic server or network skills

Requirements
  • Bachelor's degree preferred with at least 1+ years of Corporate Tech Support experience
  • Willingness to travel up to 10% of the time
  • Working hours: 8:00 AM - 5:00 PM
  • Occasional night and weekend work (Saturday and Sunday) if required

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1124754
  • Posted 1 day ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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