Job#: 3055492 Job Description: Senior Genesys & API Integration Developer
Location: Columbus, Ohio (Hybrid)
Role Overview
The Senior Genesys & API Integration Developer will design, develop, and support Contact Center integrations and Agentic AI capabilities across the Genesys ecosystem. This position will focus on developing APIs, middleware integrations, customer servicing workflows, telephony integrations, and AI enablement required to support next-generation customer experiences. The individual will work closely with architects, business analysts, and operations teams to deliver secure, scalable, and resilient customer service capabilities.
Key Responsibilities
- Design and configure Genesys Cloud call flows.
- Develop inbound routing and IVR experiences.
- Build intelligent call allocation and escalation logic.
- Support voice bot and virtual assistant integrations.
- Implement SIP, telephony, and transfer workflows.
- Design and develop REST APIs and integration services.
- Integrate customer profile, authentication, account, card, and transaction services.
- Support secure API gateways and service orchestration.
- Build reusable integration patterns for AI platforms.
- Develop event-driven and real-time service integrations.
- Integrate AI platforms with company systems.
- Enable customer authentication workflows and develop AI orchestration services.
- Participate in deployment planning and production releases.
- Troubleshoot application and telephony issues.
- Implement monitoring and observability solutions.
- Support incident response and root cause analysis.
- Ensure secure handling of customer and regulated data.
- Follow security, API, and data governance standards.
- Support cybersecurity and AI governance reviews.
Required Qualifications
Experience:- 5+ years of software development experience.
- 3+ years of Genesys Cloud development experience.
- Strong API development experience (REST, JSON, OAuth).
- Experience with CI/CD pipelines and DevOps practices.
Technical Skills:- Experience with C#, .NET, Java, or Node.js.
- Experience with Azure Integration Services.
- Knowledge of SIP, telephony, and contact center technologies.
Preferred Qualifications
- Familiarity with AI integrations and LLM-based platforms is preferred.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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