IT Systems Analyst 1

Description
**They will be joining a 24x365 department, and can be scheduled for any shifts (with notice) and will be part of the rotating on-call rotation.
The IT Systems Analyst I supports all systems and subsystems for a platform, ensuring proper monitoring, performance baselines, and escalation for incidents. Responsibilities include application support, troubleshooting, reporting, and collaborating with Product Management, Development, QA, and Engineering teams. The role involves a rotating on-call schedule and requires strong problem-solving skills, willingness to learn, and ability to work independently and collaboratively.
The IT Systems Analyst I is responsible for operationally supporting all systems and subsystems for a platform. Responsibilities include ensuring proper monitoring, establishing & reviewing performance baselines & metrics, serving as the point of contact for escalating incidents and problems for the applications/systems, and owning all tasks related to problem management and resolution. The individual works closely with Product Management, Development, QA and Engineering to ensure the success of the platform post-release. Align Product, Development, and Engineering on the introduction of new
technologies to ensure the operational team knows how to support and monitor the new technology. Assists management in strategic planning, process improvements, and cross functional improvements relating to platform operations. The individual would be part of a team with a rotating on-call schedule after hours.
What You'll Be Doing:
- Technical Expertise: Gain an in-depth understanding of the applications and their functionality and the technical operational processes of the underlying platform. Demonstrate knowledge on the interaction of all the systems & sub-systems, how data flows, where failures are logged, & how they need to be monitored. Pursue continuing education opportunities to grow technical skills.
- Performance & Monitoring: Ensure all aspects of the platforms systems & subsystems have monitoring to facilitate quick resolution to system issues and
minimize downtime including when new technologies are introduced into the environment. Through the utilization of APM tools and internal data, establish a
performance baseline and create automation to monitor and alert when changes occur to the environment. Analyze and report on any deviation discovered during review of performance metrics.
- Application Support: Act as primary escalation for the analysis and troubleshooting of the platform and provide detailed root cause analysis for software application issues to our customers and internal staff. Lead the creation of solutions, automation, tools, & scripts to aid in quicker resolution & recovery from
system issues.
- Reporting: Review application incidents, trends, and report problems to the product team to help improve the stability, security, supportability, & performance of the platform. Design and implement improved processes for support tasks. Provide weekly reports to management relating to tickets, projects, & support work.
Skills
Troubleshooting, application support, monitoring tools, ticketing, automation tools, scripting
Top Skills Details
Troubleshooting,application support,monitoring tools,ticketing
Additional Skills & Qualifications
Education:
- Associate's Degree in computer science or information technology, or equivalent IT work experience
Experience:
- 1-3 years technical experience working with information technologies and systems analysis, or similar degree
- Experience in technical documentation, testing, training, and implementing new applications and systems as well as collaborating with internal IT teams
- Experience deploying, maintaining, and troubleshooting core business applications, including application servers, associated hardware, endpoints, and databases
Specialized Skills:
- Problem Solving/Troubleshooting
- Willingness to learn new technologies and know when to apply them
- Can work effectively within a team environment and resolve conflict
- Strong communication skills, including the ability to communicate effectively with non-technical users
- Comfortable working in fast paced/rapidly evolving environment
- Knowledge of web-based software application environments
- Familiarity with ITIL and working with ticketing systems
- Provide documentation of all processes and training as needed
- Translate technical specifications into clear non-technical requirements
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Irvine, CA.
Pay and Benefits
The pay range for this position is $23.56 - $29.45/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Irvine,CA.
Application Deadline
This position is anticipated to close on Feb 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.