Description
We are looking for an experienced IT Manager to oversee end-user technology support and endpoint operations across our organization in Cleveland, Ohio. In this role, you will lead a team responsible for service desk operations, endpoint lifecycle management, and IT service management processes, ensuring optimal service quality and continuous improvement. This highly visible position offers the chance to directly enhance company efficiency and profitability while fostering a culture of responsiveness and innovation.
Responsibilities:
Provide leadership and direction for the IT Operations team, including performance management and setting measurable objectives.
Mentor team members to strengthen technical skills and improve service delivery.
Supervise Tier 1 and Tier 2 end-user support across all company locations, ensuring timely issue resolution.
Define, monitor, and report on key performance indicators such as response times, service quality, and compliance.
Oversee the configuration and maintenance of the company's IT service management platform, including workflows and reporting dashboards.
Manage endpoint lifecycle processes, including deployment, provisioning, and compliance using Microsoft Intune and related technologies.
Develop and implement automation strategies to enhance operational efficiency.
Collaborate with cybersecurity teams on endpoint security and vulnerability remediation.
Coordinate user access provisioning and deprovisioning to align with company policies.
Maintain vendor relationships and assist with budgeting and lifecycle planning for hardware and software assets.
Requirements
Minimum of 5 years of experience in IT management or a related field.
Strong knowledge of computer hardware and configuration management.
Familiarity with IT service management (ITSM) platforms such as Freshservice.
Understanding of ITIL processes and best practices.
Experience providing Tier 1 and Tier 2 support.
Ability to manage endpoint systems using Microsoft Intune and similar tools.
Exceptional leadership and communication skills to drive team performance and collaboration.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03340-0013415539
- Posted 14 hours ago
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