Description
We are looking for an Application Support Specialist to join our team in Greater Cleveland, Ohio. In this role, you will provide expert-level support for enterprise applications, ensuring smooth operation and user satisfaction. You will collaborate with internal teams to troubleshoot issues, enhance system functionality, and drive process improvements.
Responsibilities:
Administer and maintain enterprise applications such as Microsoft Dynamics and Bullhorn to ensure optimal performance.
Manage user accounts, security settings, and configurations within Microsoft 365.
Provide technical support for application-related issues, resolving them promptly to minimize downtime.
Collaborate with various departments to identify and implement system improvements and enhancements.
Oversee integrations between SaaS platforms, ensuring seamless data flow and functionality.
Utilize ticketing systems to track and manage application issues and changes effectively.
Maintain vendor relationships to ensure timely support and updates for enterprise applications.
Develop and manage reporting tools, dashboards, and workflows to optimize business processes.
Ensure compliance with best practices in system customization and data management.
Requirements
Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent experience.
A minimum of 2 years of progressive experience in IT application support or systems administration.
Proven expertise in administering Microsoft Dynamics or Bullhorn platforms.
Strong proficiency in Microsoft 365, including user management, security, and configuration.
Familiarity with enterprise systems such as ERP and HRIS.
Hands-on experience with SaaS integrations and data flow management.
Knowledge of ticketing systems and change management processes.
Excellent analytical and problem-solving skills to address complex technical challenges.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03340-0013392262
- Posted 2 hours ago
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