IT Support Specialist Network Support Focus

Dallas, TX, US • Posted 3 hours ago • Updated 3 hours ago
Full Time
On-site
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Fitment

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Job Details

Skills

  • Network Support
  • FOCUS
  • LAN
  • WAN
  • Computer Hardware
  • Network Layer
  • Microsoft Office
  • Marketing Communications
  • Health Care
  • Physical Layer
  • Data Link Layer
  • Cabling
  • Wireless Communication
  • Switches
  • Computer Networking
  • Network
  • Microsoft Windows
  • Laptop
  • Printers
  • Communication
  • Customer Service
  • Technical Support
  • Collaboration
  • Emerging Technologies
  • Insurance
  • Professional Development
  • Innovation
  • HTC
  • Recruiting

Summary

Job Title: IT Support Specialist (Network Support)

Overview / Summary
We are seeking a hands-on IT Support Specialist with a focus on network support to provide onsite technical assistance for hospital staff and end users. While the primary focus is network-related support, this role also includes general L1/L2 desktop, field support, printer, password, device, and connectivity tickets as needed. The ideal candidate is customer-focused, flexible, and comfortable working directly with users in a fast-paced environment.

Key Responsibilities

  • Provide onsite IT support for hospital staff and end users.
  • Troubleshoot network connectivity issues, including LAN/WAN, switches, wireless, cabling, ports, and device connectivity.
  • Support desktop, hardware, software, printer, password, and access-related tickets.
  • Assist with setup, configuration, and support of workstations, peripherals, and network-connected devices.
  • Escalate complex network or infrastructure issues to senior L3 engineering resources when needed.
  • Document tickets, troubleshooting steps, and resolution details accurately.
  • Collaborate with systems, server, Microsoft 365, desktop, and field support team members.
  • Support hospital operations in a professional, calm, and customer-focused manner.
  • Participate in weekend or on-call rotation as needed.
  • Adapt to a support model that may expand toward a 24/7 healthcare operations environment.

Required Qualifications

  • Experience providing onsite IT support in a business, healthcare, enterprise, or similarly fast-paced environment.
  • Strong general L1/L2 support background.
  • Experience troubleshooting network connectivity, including cabling, wireless, switches, and basic network issues.
  • Comfortable supporting desktop and field support tickets when network-specific work is not active.
  • Experience supporting Windows desktops/laptops, printers, peripherals, and standard end-user support.
  • Strong communication and customer service skills.
  • Ability to work onsite and provide face-to-face user support.
  • Reliable, flexible, and willing to assist wherever needed.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#LI-ST1 #Hiring #LI-Onsite

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10122753
  • Position Id: 243782
  • Posted 3 hours ago

Company Info

About HTC Global Services

HTC Global Services, established in 1990 and headquartered in Troy, Michigan, is a leading global information technology, and business process services company with operations across North America, Europe, Asia Pacific, Middle East, and India. We leverage our expertise in legacy and emerging digital technologies to deliver transformative outcomes for our enviable list of clients, which includes Fortune 1000 companies.

Our new vision Reimagining a better-shared world and mission Bringing human expertise to tech for delivering purposeful solutions that amplify value is at the heart of our transformation approach, powered by cloud, platform mindset, and engagement. Our motto Let s make digital change happen is our commitment to empower our clients to succeed in this digital world. While our values integrity, teamwork, the pursuit of excellence, committed, customer-centric, and thought-leadership, defines our character and behavior. 

Mission:
Bring human expertise to tech in order to deliver purposeful solutions that amplify value.

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