Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to deliver dependable technical support for employees in a medical devices environment based in Eden Prairie, Minnesota. This Long-term Contract opportunity is ideal for someone who enjoys resolving endpoint, access, and productivity issues across both office-based and remote users while working within Microsoft-focused environments. The role combines hands-on desktop support with administration of core user technologies, helping maintain a secure and efficient workplace experience.

Responsibilities:
Resolve technical issues submitted through the support queue, providing timely assistance to employees working onsite and remotely.
Act as an escalation resource for complex desktop, software, device, and account-related problems that require Level 2 support expertise.
Manage Microsoft 365 user administration tasks, including account provisioning, permissions updates, and routine service maintenance.
Support Exchange Online activities such as mailbox administration, license assignment, and troubleshooting email access issues.
Maintain and troubleshoot Windows endpoints across both newer and legacy operating systems to ensure stable day-to-day performance.
Administer user access and policy settings within Active Directory and Group Policy across a multi-domain environment.
Perform device imaging, deployment, replacement, and lifecycle support for desktops, laptops, and mobile hardware.
Configure and support endpoint security and remote connectivity tools, including multi-factor authentication, identity protection, and secure remote access solutions.
Provide support for conference room technology, printers, mobile devices, and other office systems in coordination with broader IT teams.
Monitor alerts and assist with higher-level systems administration coverage when additional operational support is needed.

Requirements

Prior experience in a Level 2 desktop support, end-user support, or similar technical support position.
Strong hands-on knowledge of Microsoft 365 administration in a business environment.
Practical experience with Exchange Online, Active Directory, Group Policy, and endpoint management tools such as Intune.
Solid troubleshooting ability across Windows operating systems, desktop hardware, and user access issues.
Familiarity with Microsoft security capabilities, including identity protection and multi-factor authentication.
Ability to support remote access technologies and troubleshoot connectivity problems for distributed users.
Strong communication, customer service, and documentation skills with a collaborative approach to problem-solving.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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