Job Description:
Primary Responsibilities:
• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to EpicCare Inpatient.
• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements.
• Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases.
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
• Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers.
• Develop, support and maintain all required system design and build documents and other system documentation.
• Perform daily monitoring of applications in production use.
• Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for EpicCare Inpatient workflow.
• Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required.
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
• Work with trainers to develop and maintain application specific training curriculum and materials.
• Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users.
• Develop strong relationships with end user communities, customers and business partners.
Required skills:
• Minimum of 5 years healthcare experience
• Active / current Epic certification in EpicCare Inpatient Clinical Documentation and more than 5 years Epic Experience
• Direct client healthcare domain knowledge such as clinical documentation workflow, patient portal, closing encounters, and patient flow.
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