NOC Technician

TEKsystems is hiring a NOC Technician in Idaho Falls, ID for a permanent/direct placement position.

• Candidates must live in Boise, ID or Idaho Falls, ID
• Candidates must have US work authorization without the need for sponsorship.
• Candidates must have reliable transportation. This is an onsite position, remote work is not an option.
• Candidates must be willing to work in a 24x7x365 NOC and be willing to work a rotating day/night shift schedule.
• Ideal candidates have worked for a service provider and/or have or are currently pursuing their CCNA certification.
• CCNP-SP certification/knowledge is highly valued and desired, but not required.

Description
We are seeking a Network Operations Center (NOC) Technician to join our NOC in Boise, Idaho. The NOC Technician is a member of the 24/7/365 NOC and helps document, troubleshoot, diagnose, and resolve both network and managed services issues. This position performs typical NOC duties including monitoring and interpreting both carrier and local area network alarms and events, creating and managing trouble tickets, and working with customers and other carriers to resolve network and managed services issues. There are multiple potential growth paths for NOC Technicians. Depending on goals, skills, and capabilities, a NOC Technician may promote to an IT, Network Provisioning, or Network Engineering role, or promote to higher-level positions within the NOC.
Essential Job Functions:

• Provide excellent customer service.
• Create and manage trouble tickets.
• Proactively monitor network stability/performance in a 24/7 environment.
• Triage/escalate carrier and local area network issues and events.
• Communicate and interact with customers, other carriers, and internal groups as needed to drive trouble resolution.
• Oversee/support network maintenance activities.
• Willingness and ability to rotate between 1st, 2nd, and 3rd work shifts.
• Willing and available to work extended hours as needed.

Knowledge, Skills, and Abilities:

• Working knowledge of Information Technology concepts. Core concepts: service provider, networking, troubleshooting and support. Secondary concepts: information security, operating systems, development, database.
• Working knowledge and experience related to network topology, architecture and hardware.
• Excellent customer-service skills, professionalism, courtesy.
• Detail-oriented and process-oriented.
• Knowledge and experience with Microsoft software applications (Outlook, Excel, Word, Visio).

Education and Experience:

• Interest or experience in IT support role/career -or- a network operation center in the telecommunications industry or similar environment.
• Associate degree (or higher) in a technical discipline preferred.
• CCNA certification (or equivalent) desired.

Experience Level
Entry Level
Job Type & Location
This is a Permanent position based out of Idaho Falls, ID.
Pay and Benefits
The pay range for this position is $60000.00 - $62000.00/yr.
Employee Benefits Overview Health & Wellness Medical Insurance: Choice of 4 medical plans Dental Insurance: 2 dental plan options Vision Insurance: 1 vision plan Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available Time Off & Leave Paid Time Off (PTO) 9 company-paid holidays Paid parental leave Insurance & Protection Employer-paid group life insurance AD&D (Accidental Death & Dismemberment) Short-term and long-term disability insurance Optional supplemental coverage: Supplemental life insurance Critical illness coverage Accident insurance Hospital indemnity coverage Retirement & Financial Benefits 401(k) retirement plan with company match Employee referral program Years-of-service recognition program Learning & Career Development Tuition reimbursement Certification reimbursement Access to an internal Learning Management System (LMS) for ongoing professional development Work Environment & Culture (Non-Benefit, but Often Highlighted) On-site work environment (no routine remote roles) Emphasis on teamwork, internal mobility, and long-term career growth
Workplace Type
This is a fully onsite position in Idaho Falls,ID.
Application Deadline
This position is anticipated to close on May 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.