Lead Program Manager
Location: Bethpage, NY / Plano, TX
Overview
The ideal candidate drives complex, cross-functional technology programs that enable business growth, operational excellence, and customer experience improvements. This role owns end-to-end program outcomes across software delivery, network technologies (DOCSIS, Wi-Fi, 5G), and/or technology-enabled business operations.
The Lead Program Manager operates at a portfolio and value-stream level aligning strategy, investment, and execution while leading Agile delivery across multiple teams. This role partners closely with Engineering, Product, Architecture, Finance, and Operations to ensure technology solutions deliver measurable business value.
Key Responsibilities
Portfolio Leadership
- Own a major program comprising multiple initiatives and technical & operational delivery teams.
- Empowered to recommend sequencing, re-prioritization, or de-scoping of initiatives based on delivery performance, financial health, and value realization, in partnership with Product, Architecture and Finance.
- Translate business strategy into integrated technology roadmaps and execution plans.
- Manage sequencing, dependencies, and tradeoffs across initiatives to optimize value delivery.
- Track and drive benefits realization, outcomes, and adoption metrics.
Program Execution & Agile Delivery
- Lead end-to-end program lifecycle from intake and funding through delivery and stabilization.
- Oversee the alignment of multiple Agile teams using Scrum, SAFe, or hybrid delivery models.
- Ensure consistent delivery quality, cadence, and transparency across teams.
- Proactively manage risks, dependencies, and cross-team impediments.
- Measure and report on delivery health and remediation plans throughout the lifecycle of the program.
Financial & Investment Management
- Own program-level financials including budget, forecast, and milestone-based funding.
- Partner with Finance and leadership to support investment decisions and re-prioritization.
- Monitor financial health, delivery performance, and ROI throughout the program lifecycle.
Technical & Domain Leadership
- Serve as a trusted technology partner with deep understanding of assigned domains (e.g., software platforms, APIs, cloud, DOCSIS, Wi-Fi, mobile/5G).
- Collaborate with Architecture and Engineering to ensure solutions are scalable, secure, and aligned to enterprise standards.
- Balance technical constraints with business priorities.
Stakeholder & Executive Engagement
- Act as the primary point of accountability for program status, outcomes, and risks.
- Effectively use storytelling to articulate program prioritization, business impact, and initiate change management.
- Prepare and deliver executive-level communications, including roadmap updates and investment insights.
- Facilitate decision-making forums and governance reviews.
Team & Capability Leadership
- Mentor and coach Project Managers and Coordinators.
- Promote Agile, outcome-driven delivery practices.
- Drive continuous improvement in program governance, delivery efficiency, and operating models.
Typical Qualifications
Education
- Bachelor s degree in Computer Science, Engineering, or related field.
- Master s degree or MBA preferred.
Experience
- 8+ years in technology delivery, engineering, or program management.
- 3+ years leading large, complex programs or value streams.
- Experience in telecommunications, broadband, cable, or mobile technologies strongly preferred.
Technical & Domain Knowledge
- Software delivery and/or network technologies (DOCSIS, Wi-Fi, PON, LTE/5G).
- Cloud platforms, DevOps, APIs, SDN/NFV.
- Strong systems thinking across platforms and products.
Delivery & Financial Acumen
- Advanced experience in Agile, Scrum, and/or SAFe environments.
- Demonstrated experience owning multi-initiative program budgets including proven ability to manage budgets, forecasts, milestones, and investment tradeoffs.
- Experience supporting or leading investment prioritization; tradeoff decisions across initiatives; reallocation of funding based on performance.
- Experience presenting financial narratives to executives.
- Comfortable operating in matrixed, fast-changing environments.
Role Variations
Software Delivery Lead Program Manager
- Focus on Agile software platforms, APIs, and cloud-based services.
Network & Broadband Lead Program Manager
- Focus on DOCSIS, Wi-Fi, PON, mobile/5G, and device ecosystems.
Technology Business Operations Lead Program Manager
- Focus on portfolio execution, governance, financial tracking, and executive enablement.
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