Sr. Manager, Developer Experience

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world.

Progress starts with you.

Job Description

Visa's Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world's most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you'll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

We are looking for a skilled and dedicated Sr.Manager to join Visa's Developer Experience- Developer Tools team. In this role, you will be responsible for managing a team of skilled engineers and ensure the reliability, performance, and scalability of Developer tools platform. You will work closely with key stakeholders from development teams to design, implement, and maintain robust DevOps solutions that meet the needs of our growing organization. Additionally, you will manage and mentor a team of skilled engineers, fostering a collaborative and growth-oriented environment.

Key Responsibilities:

This position plays a pivotal role in enhancing the productivity and satisfaction of an organization's engineering talent. This leadership position requires a unique blend of technical expertise, strategic thinking, and people management skills to foster a world-class development environment. The core mission is to empower developers by providing them with the best tools and streamlined processes, ultimately accelerating innovation and improving software quality

Team Leadership & Management:

• Lead, mentor, and grow a high-performing team of skilled engineers.
• Foster a collaborative and innovative team culture, focusing on attracting and retaining top talent.
• Set clear goals, manage performance, and support the career development of team members.

Strategy & Execution:

• Define and drive the strategic vision and roadmap for developer tools and experience.
• Lead transformative projects from conception to delivery with a sharp focus on outcomes.
• Ensure timely delivery of high-quality, impactful tools that improve developer productivity.

Stakeholder Collaboration:

• Act as the primary point of contact between the DevEx team and its stakeholders, including developers and other engineering leaders.
• Effectively collaborate across functions to understand needs and align priorities.
• Clearly communicate roadmaps, manage expectations, and report on progress to all stakeholders.

Prioritization & Risk Management:

• Prioritize initiatives and features effectively to ensure the team focuses on delivering the highest value.
• Proactively identify, manage, and mitigate project risks to ensure smooth execution.
• Balance the workload between developing new features and maintaining existing tools to ensure a stable and reliable developer environment.

Other responsibilities:

Additionally, the Senior Manager in the Developer Experience group will be responsible for engineering and supporting various technologies and tools to provide best Developer experience for Visa's Development community. Key responsibilities include:

• Engineer vendor products to Visa's environment by designing, installing, upgrading, patching, and maintaining Developer tools.
• Create implementation procedures using automation tools / pipelines / gitops to manage the state of tool in target environment.
• Setup / create / maintain, K8s or VM environments for the tool and follow a promotion process to take the vendor solution from non-prod to production for each release/upgrade/patch.
• Assess need for third party / external integrations, meet the requirements of users using the platform, capable of creating custom implementations (plugins / extensions within or outside the tool to interface with it)
• Partner with internal departments such as Cybersecurity and Governance groups to ensure controls are established maintained and complied for all Developer tools.
• Interact with vendors and provide necessary feedback to tailor vendor products to meet Visa's needs.
• Perform regular housekeeping on tools to provide high standards of application stability and reliability.
• Create standards/ suggestions for using the platform by Visa users.
• Support ongoing Developer Tools projects and provide technical input as needed.
• Support complex technical issues in an interop production environment.
• Participate in L3 on-call support rotation.
• Support Audit / compliance conversations for the tools and be able to implement guardrails to protect the system from unintended usage.

Tools Include:

• Project management
• Source code management.
• Build and Deployment management.
• Test and Quality tools.
• Developer productivity and analytics tools.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa will accept applications for this role until at least February 3rd, 2026.

Qualifications

Basic Qualifications:

8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 4/5+ years of experience working in the capacity of a Devops role, build/release/systems engineer, or any other software development related job
• Good administrative knowledge of GitHub,Jenkins, GH Actions,Artifactory, ArgoCD, SonarQube, DTRs
• Good working knowledge in the use of software build tools, e.g. maven, npm or Gradle.
• Minimum 2 years hands-on experience with Kubernetes required.
• Minimum 2 years of experience with AWS /Google Cloud Platform/Azure required.
• Proficient in at least 1 programming language - Java/Python/Groovy/GoLang
• Proficient in Unix and Windows commands
• Good knowledge in writing pipelines for CI/CD and templates management
• Excellent knowledge in troubleshooting and debugging technical issues.
• Excellent knowledge using tools such as Splunk, Datadog, Graffana, Prometheus, Cloud watch and other monitoring tools.
• Proficient with DORA, SPACE and FLOW metrics to build and understand software engineering productivity metrics.
• Excellent knowledge of DevOps practices and procedures
• Proven ability to multi-task
• Self-motivated and adaptable to change.
• Excellent verbal and written communication skills
• Ability to work in a team setting across the globe.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is $153,500 to $245,900 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.