Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience.

Responsibilities:
Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization.
Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system.
Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure.
Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations.
Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery.
Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users.
Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks.
Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments.
Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants.
Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.

Requirements

Experience providing desktop support in a detail-focused environment, including both first-level and second-level end-user assistance.
Strong working knowledge of PC workstations, desktop hardware, and Windows 10 support.
Hands-on experience with Active Directory, including user account administration and access-related support tasks.
Familiarity with desktop imaging, device setup, and standard workstation deployment practices.
Ability to manage multiple support tickets effectively while maintaining accurate documentation and clear communication.
Comfortable supporting remote users, mobile devices, and video conferencing tools in a business setting.
Strong troubleshooting skills with the ability to perform root cause analysis and document repeatable solutions.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.

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