Job Description Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap.
Accountabilities - Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development.
- Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team.
- Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure.
- Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance.
- Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards.
- Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery.
Director Expectations - To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
- They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
- Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
- Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
- Escalates breaches of policies / procedure appropriately.
- Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
- Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
- Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
- Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
- Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
- Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
- Negotiate with and influence stakeholders at a senior level both internally and externally.
- Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
- Mandated as a spokesperson for the function and business division.
All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Salary / Rate Minimum: $225,000
Salary / Rate Maximum: $300,000
The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available. Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award
Purpose of the Role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. You will also be responsible for owning the ServiceNow platform, shaping its strategic direction, and ensuring alignment with HR transformation objectives. The role requires extensive senior HR technology experience, particularly in delivering large-scale solutions on Workday and ServiceNow.
Key Responsibilities - Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development, particularly in ServiceNow and Workday environments.
- Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team, ensuring strategic alignment with HR transformation goals.
- Collaboration with internal stakeholders, including journey groups, directors, and heads of experience, to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable, and secure.
- Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance, with a focus on delivering high-quality, low-defect code.
- Monitoring of product performance to identify opportunities for optimisation that meets the bank's performance standards and drives innovation.
- Lead and manage agile delivery teams, oversee quarterly/PI planning, facilitate estimation of work, and ensure timely delivery of initiatives.
- Align HR transformation initiatives to strategic technology platforms, ensuring integration and interoperability between ServiceNow, Workday, and other relevant systems.
- Partner across Barclays technology, HR, and external vendors to ensure effective delivery, negotiate contracts and licensing, and manage vendor relationships.
- Stay abreast of the latest industry technology trends and tools to evaluate and adopt new approaches that improve product development and delivery.
Candidate Profile - Proven HR technology leadership experience, with a strong track record in ServiceNow and Workday product configuration, implementation, and enhancement.
- Demonstrated ability to balance strategic vision with delivery excellence, including hands-on management of agile teams and direct involvement in planning and execution.
- Experience aligning HR transformations to enterprise platforms, and partnering with diverse stakeholders and vendors to drive successful outcomes.
- Strong negotiation skills for contracts and licensing with technology vendors.
Assessment Criteria
- Candidates will be expected to demonstrate in-depth HR transformation experience (preferably with ServiceNow and Workday), and articulate specific technical challenges encountered, tools and resources used, approaches to vendor management, and key learnings from previous initiatives.
- Technical depth will be assessed, including the ability to explain complex technical decisions, configuration approaches, and delivery management in clear, practical terms.
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