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Call Center Systems Analyst – Genesys Cloud & Amazon Connect

Remote • Posted 2 hours ago • Updated 2 hours ago

Contract W2

Contract Independent

18 Months

No Travel Required

Remote

$62/hr

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

Amazon Web Services
Artificial Intelligence
Cloud Computing
Call Center
Genesys
Health Care
Migration
Product Management
Interactive Voice Response
Analytical Skill

Summary

Visa: USC

Job Summary
Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.
Required Skills & Experience
5–8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
Hands-on experience with:
Genesys Cloud
Amazon Connect
IVR technologies
Experience with contact center migrations to Genesys Cloud
Experience supporting:
Conversational AI
Chatbots
Virtual assistants
Digital self-service implementations
Familiarity with contact center platforms such as:
Genesys
NICE
Amazon Connect
Understanding of AI-enabled service capabilities including:
Agent assist
Knowledge retrieval
Automation
Intelligent routing
Understanding of healthcare domain
Strong analytical, communication, and collaboration skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1d1245
Position Id: 8970440
Posted 2 hours ago

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