IT Product Administrator

Job#: 3046490

Job Description:
Remote IT Product Administrator
Position Summary

The IT Product Administrator supports the day-to-day activities associated with the coordination, communication, maintenance, and enhancement of technology products that align with business needs. This role participates in requirements gathering, technical discussions, process improvement initiatives, and product support activities. The IT Product Administrator works closely with stakeholders to define product requirements, support product operations, track user requests, and contribute to product success through effective communication, documentation, and issue resolution.
Responsibilities

• Support product-related activities, including coordination, communication, and administration.
• Participate in requirements gathering, technical analysis, and design discussions to understand business and user needs.
• Assist in defining product objectives, requirements, features, and success metrics.
• Support product strategy execution and research industry trends and competitive solutions.
• Assess, prioritize, and respond to end-user requests related to products and services.
• Identify, document, recommend, and communicate potential solutions to product-related issues.
• Log, track, analyze, and report on support requests and product feedback.
• Escalate complex issues through established processes when necessary.
• Resolve inquiries related to product functionality, workflows, and operational processes.
• Provide guidance and best practices to users regarding product usage and issue resolution.
• Develop, maintain, and update internal documentation, knowledge bases, and training materials.
• Assist with process improvement initiatives and task automation efforts.
• Prepare and deliver presentations and product updates to stakeholders and small groups.
• Maintain service level commitments and support standards to ensure a positive user experience.
• Collaborate with cross-functional teams, including technical and business stakeholders.

Required Qualifications

• Authorized to work in the United States without current or future sponsorship requirements.
• Demonstrated commitment to incorporating security best practices into daily work and decision making.
• 3+ years of experience in a Product Administrator, Product Support, Product Operations, Application Support, or similar role.
• Experience with collaboration and work management tools such as Jira, Confluence, SharePoint, or similar platforms.
• Experience evaluating and responding to product or service support requests.
• Proven ability to identify, recommend, and communicate solutions to end users.
• Experience tracking, managing, analyzing, and reporting support requests.
• Knowledge of escalation procedures and issue management practices.
• Ability to troubleshoot and resolve functional and workflow-related product issues.
• Strong customer service and stakeholder management skills.
• Ability to resolve simple to moderately complex problems independently.
• Experience creating and maintaining technical and operational documentation.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Demonstrated learning agility and interest in emerging technologies, including AI-related capabilities and industry trends.
• Familiarity with software development processes, application lifecycle management, and technical environments.
• Ability to work effectively in a remote or hybrid work environment.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Technology, or a related field.
• Familiarity with software development, DevOps practices, monitoring tools, and application support environments.
• Experience performing application administration and configuration activities.
• Experience presenting information to larger audiences and stakeholder groups.
• Experience supporting large-scale or moderately complex products, systems, or initiatives.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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