Model N Flex TechnoFunctional Consultant

Waltham MA Job Description: >> 5-8 years of experience in mainframe production support, service management, or operations roles >> Prior experience supporting regulated environments, preferably utilities (electric, gas) >> Strong understanding of IBM Mainframe (zOS) environments >> Hands on exposure to: CICS, DB2, IMS, Batch scheduling and job control (JCL), COBOL, PLI, Assembler (read & review capability) >> Experience managing 24x7 production support and critical batch cycles >> Solid knowled

Job Requisition ID # 26WD97305 Position Overview We are hiring a Senior Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Using troubleshooting and communication skills, you will focus on solving issues. You will properly analyze, document, and resolve issues, creating an outstanding customer experience and

Role :: Mainframe Service Ownership Location :: Waltham, MA Type :: Fulltime Job Description Must Have Technical/Functional Skill Experience 58 years of experience in mainframe production support, service management, or operations roles Prior experience supporting regulated environments, preferably utilities (electric, gas) Technical & Operational Skills Strong understanding of IBM Mainframe (z/OS) environments Hands on exposure to: CICS, DB2, IMS Batch scheduling and job control (JCL)

L2 Desktop Support EngineerBlue Springs, MS|6 - 8 yearsof experienceJob DescriptionMust Have Technical/Functional Skills Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure