Waltham MA
Job Description:
>> 5-8 years of experience in mainframe production support, service management, or operations roles
>> Prior experience supporting regulated environments, preferably utilities (electric, gas)
>> Strong understanding of IBM Mainframe (zOS) environments
>> Hands on exposure to: CICS, DB2, IMS, Batch scheduling and job control (JCL), COBOL, PLI, Assembler (read & review capability)
>> Experience managing 24x7 production support and critical batch cycles
>> Solid knowledge of ITIL-based service management processes
Requirements:
>> Own and manage the end to end service lifecycle for assigned mainframe applications and platforms
>> Ensure 24x7 production stability of mainframe systems supporting CIS, Billing, and Meter to Cash processes
>> Lead incident, problem, and major incident management, including root cause analysis and corrective actions
>> Govern batch processing cycles, ensuring timely and accurate billing and downstream processing
>> Oversee change and release management, ensuring production readiness and risk mitigation
>> Monitor and report on service SLAsSLOs, availability, and operational KPIs
>> Coordinate with infrastructure, security, vendor, and application teams to resolve issues and improve service quality
>> Support audit, compliance, and regulatory requirements, including SOX controls and evidence preparation
>> Identify and drive continuous service improvements, including automation, stability, and cost optimization
>> Provide clear and timely business and executive communications during service disruptions
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