Hi
Greetings from Conch Technologies Inc
Position: Desktop support
Location: Fort Madison, IA. ( 5 days onsite per week )
Duration: 12+ Months Contract
The Desktop support member should have strong technical knowledge and hands–on experience on below
technologies:
Microsoft OS (Win10,11)
Active Directory & it's services, DHCP, DNS
Print and File share services
Hardware Break-fix
Patch Management
Detailed Job Description
Possess 3+ years of relevant IT experience.
Experience with Microsoft desktop operating system and Windows application deployment, configuration
and management
Windows Client Administration
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers,
scanners, mobile/smart phones) related to desktop infrastructure.
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Collaborate with Technology team members to ensure efficient operation of the organization’s desktop
computing environment.
Where required, administer and resolve issues with associated end-user workstation network software products.
products.
Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Maintain client databases with up-to-date solutions and clear record of activities
Explain and document technical issues in a clear way to clients
Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
Develop in- depth technical knowledge and domain expertise within End User Computing technologies
Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management
skills
Strong capabilities in Windows 11 support, migration &; Deployment.
If necessary, liaise with third-party support and PC equipment vendors.
Perform related duties consistent with the scope and intent of the position.
Hands on Experience End to End Desktop/Laptop life cycle management.
Experience and desire to work in a Global delivery environment
Communication and Analytical skills
Desirable (not mandatory): Relevant technical & process certifications: ITIL V3
Thanks & Regards,
Nayak Teketi | US IT Recruiter
|
Conch Technologies, Inc |
.png?format=webp)
