Senior Project Manager Customer Call Center

Remote • Posted 4 hours ago • Updated 4 hours ago
Contract W2
Remote
$40 - $60/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Budget
  • Call Center
  • Communication
  • Customer Facing
  • Leadership
  • Management
  • Medicaid
  • Process Improvement
  • Project Management
  • Reporting
  • Stakeholder Management

Summary

Job Description

UHG is seeking an experienced Senior Project Manager to support a customer call center initiative for a State Government client. The ideal candidate will have strong project leadership experience within complex client environments, preferably with exposure to State Government and/or Medicaid programs.

Key Responsibilities

  • Lead and manage complex customer call center implementation and/or operational initiatives.

  • Develop and maintain project plans, schedules, milestones, budgets, and deliverables.

  • Coordinate cross-functional teams, stakeholders, vendors, and client leadership.

  • Manage project risks, issues, dependencies, and change requests.

  • Provide regular project status updates and executive-level reporting.

  • Ensure project deliverables meet client requirements, timelines, and quality standards.

  • Drive stakeholder communication and facilitate project meetings.

  • Support process improvements and operational readiness for call center initiatives.

Required Qualifications

  • Strong Senior Project Management experience.

  • Experience with customer call center implementation and/or operations.

  • Experience working with State Government and/or Medicaid programs preferred.

  • Proven ability to manage complex projects in client-facing environments.

  • Excellent communication, leadership, organizational, and stakeholder-management skills.

  • Experience managing cross-functional teams and multiple project workstreams.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10299481
  • Position Id: 9093422
  • Posted 4 hours ago
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Aman Gupta

Aman Gupta

IT Recruiter @ McKinsol Consulting Inc
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