SAM Technical SME

Role: SAM Technical SME 

Location: Melbourne FL (Remote)

Duration: 12 Months

Experience      : 5-7 Years of Relevant Industry Experience 

Job Description:

Required Skills:   

• Experience in implementing SAMPro. 
• In-depth knowledge of SAMPro modules with tables. 
• Assisted customers in implementing SAM Tools across their organization. 
• Worked on solution designing and implementation as per best practices for various module - SAM Pro. 
• Working on Reclamation part in ServiceNow to reclaim the unused and low usage of software in client machine. 
• Experience in Designing, customization, enhancing, workflow     configuration and supporting ServiceNow 
• Experience of working with Service Catalog items in ServiceNow.  
• Implemented SR''s Using Flow Designer Functionality. 
• Worked on Workflow Editor 
• Experience working with Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side Scripting (Business Rules, Scripted Include) Editor, Flow Designer. 
• Worked on Data loading, import sets, Data Source and Transform maps, Reports and Scheduled Jobs. 
• Worked on Reports, dashboards. 
• Worked on project with Agile methodology. 
• Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, ServiceNow etc. etc. 

Roles and Responsibilities:  

• Develop, configure, and customize ServiceNow applications with a focus on SAM
• Lead end-to-end ServiceNow engagements, ensuring timely and client-specific solution delivery. 
• Configure and implement ServiceNow SAM Pro Module, Discovery, and Service Mapping (including MID Servers). 
• Design and develop integrations with external enterprise systems using REST/SOAP APIs, Scripted APIs, Flow Designer, and Data Streams. 
• Troubleshoot and resolve complex technical issues across SAM modules and ITAM workflows. 
• Conduct code reviews, enforce ServiceNow best practices, and provide technical mentorship to junior developers. 
• Collaborate with architects to design scalable, secure, and high-performance ServiceNow solutions. 
• Contribute to the development and enhancement of Process automations, customizations.