Infrastructure Operations Analyst Location: Fully Remote (EST Hours)
Shifts Available:- Day Shift: 7:00 AM - 3:00 PM EST
- Night Shift: 3:00 PM - 11:00 PM EST or 4:00 PM - 12:00 AM EST
- Rotational Overnight Coverage (once per month): 11:00 PM - 7:00 AM EST
- Note: Rotational shift availability is required.
OverviewWe are seeking Infrastructure Operations Analysts (Junior Systems Operations Engineers) to join our Command Center / Systems Operations team. This hands-on role is responsible for monitoring production systems, supporting batch workflows, managing file movement processes, and ensuring overall operational stability.
You will also help support the ongoing migration from on-prem infrastructure to AWS and participate in the adoption of cloud-native tools for scheduling, automation, and secure file transfer.
Responsibilities- Monitor and support batch jobs, file movement workflows, SLA-driven processes, and production system health.
- Troubleshoot issues such as missing files, delayed workflows, job failures, system alerts, or performance degradation.
- Escalate incidents accurately and efficiently based on severity and business impact.
- Work with dashboards and monitoring tools such as Dynatrace and enterprise job scheduling platforms.
- Support external user groups consuming internal operational products or services.
- Participate in day or night shift assignments, including a required monthly overnight rotation.
- Assist in the migration from on-premise environments to AWS, including cloud-hosted scheduling and automation solutions.
- Maintain documentation, follow operational procedures, and ensure strict adherence to SLAs.
- Collaborate with engineering teams to improve automation, reliability, and monitoring capabilities.
Required Skills & Experience- Experience in systems operations, infrastructure support, Command Center, or NOC-style environments.
- Understanding of batch job processing, production monitoring, or operational support workflows.
- Strong troubleshooting skills for job failures, file process issues, and real-time system alerts.
- Ability to work a rotational shift schedule, including one monthly overnight shift (must-have).
- Strong communication and escalation skills.
Preferred Skills (Nice to Have)- Exposure to AWS (Cloud Practitioner or similar knowledge).
- Familiarity with Ansible, Terraform, or other automation tools (not required).
- AWS certification (preferred but not required).
- Experience with SFTP systems, workflow schedulers, or enterprise monitoring platforms.
Job Type & LocationThis is a Contract position based out of New York, NY.
Pay and BenefitsThe pay range for this position is $30.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on Feb 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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