Job#: 3038486 Job Description: IT - Systems Administrator III
Location: Raleigh, North Carolina (Onsite)
Role Overview
We are seeking a Certified ServiceNow Platform Administrator / Architect with demonstrated experience in ServiceNow administration, configuration, and architectural support. The ideal candidate will provide day-to-day platform administration, user support, configuration management, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management requirements. This role requires strong policy knowledge and communication skills.
Key Responsibilities
- Perform day-to-day administration, maintenance, and operations of the ServiceNow platform.
- Administer users, groups, roles, ACLs, and overall platform configuration.
- Manage platform updates, patches, releases, instance clone activities, and upgrades.
- Monitor platform performance, instance health, and technical assistance requests.
- Configure and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
- Coordinate and support integrations between ServiceNow and other enterprise systems.
- Provide architectural guidance for platform design, integration strategy, and long-term maintainability.
- Collaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
- Maintain platform governance, data quality, documentation, and support audit activities.
- Serve as a ServiceNow Subject Matter Expert (SME), providing end-user support and training.
Required Qualifications
Education: A degree from an accredited college or university in an applicable field is required. If the degree is not in an applicable field, four additional years of related experience are required.
Experience: A minimum of eight to twelve years of relevant experience is required. This includes experience with core ServiceNow modules (Incident, Problem, Change, Request, Knowledge, CMDB), platform administration, and managing platform updates and releases.
Technical Skills: Experience with ServiceNow configuration, workflows, business rules, and reporting. Knowledge of JavaScript, SDLC, Agile methodologies, Change Management, and MS Office Suite is required. The ability to leverage AI tools to improve productivity is also necessary.
Preferred Qualifications
- ITIL certification.
- Experience in two or more ServiceNow module areas, such as SPM, ITOM, SecOps, or CSM.
- Experience with REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub.
Additional Requirements
- Cannot have more than 6 months of travel outside the United States within the last five years, excluding military service.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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