Help Desk/Desktop Support Analyst

Description

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Jasper, Indiana. In this long-term contract position, you will play a critical role in providing technical support and troubleshooting services to ensure seamless operations. If you have a strong background in resolving IT issues and enjoy helping users navigate technical challenges, we encourage you to apply.

Responsibilities:
Respond promptly to service desk tickets and provide effective solutions to technical issues.
Manage user accounts and permissions through Active Directory.
Troubleshoot and resolve issues related to Microsoft Windows operating systems, including Windows 10.
Diagnose and repair basic hardware and software problems.
Assist users with installing and configuring software applications.
Document technical issues and resolutions to maintain accurate records.
Collaborate with team members to address complex IT challenges.
Ensure all systems are functioning efficiently and perform routine maintenance as needed.
Provide clear and thorough communication to users regarding issue resolution and updates.

Requirements

Minimum of 3 years of experience in help desk or desktop support roles.
Proficiency in Active Directory management.
Strong knowledge of Microsoft Windows operating systems, including Windows 10.
Demonstrated ability to troubleshoot basic hardware and software issues.
Familiarity with handling service desk tickets and tracking resolutions.
Effective communication skills to assist non-technical users.
Ability to work independently and collaboratively within a team.
Strong organizational skills to prioritize tasks and manage multiple issues efficiently.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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