Patient Experience Representative II

Join a welcoming, community-focused healthcare team in Plainfield, NJ-where your impact is felt daily, your growth is supported, and your work truly makes a difference in patients' lives.

This Jobot Job is hosted by: Lindsey Cusic
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $16.79 - $21.38 per hour

A bit about us:

We are a mission-driven healthcare organization dedicated to providing accessible, high-quality care to the communities we serve. Our teams are collaborative, compassionate, and deeply committed to creating a positive experience for every patient who walks through our doors. We believe that great care starts with great people-and that includes you.

Why join us?

If you're someone who thrives in a fast-paced, people-first environment and takes pride in creating a welcoming, seamless experience for every patient, you're going to feel right at home here. This is more than a front desk role; it's your chance to be the connection point between patients and the care they need, making a real impact from the very first interaction.

• Be part of a purpose-driven team that truly values patient experience
• Supportive, team-oriented culture where your work is recognized
• Stable, growing organization with long-term opportunity
• Gain exposure to both patient care operations and the revenue cycle side of healthcare
• Make a meaningful impact in your community every single day

Job Details

• Serve as the first point of contact, welcoming patients in person and over the phone with professionalism and warmth
• Schedule appointments and ensure all patient demographic, insurance, and billing information is accurate and up to date
• Verify insurance eligibility and clearly communicate co-pays, balances, and payment expectations
• Collect payments and assist patients with billing-related questions
• Support smooth patient flow by coordinating with clinical and administrative teams
• Handle incoming calls, direct inquiries, and provide helpful, timely information
• Maintain accurate documentation and ensure compliance with HIPAA and organizational standards
• Follow up with patients as needed (no-shows, missing information, appointment reminders)
• Assist with administrative tasks that support overall clinic operations

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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