Program Leader – IT Operations Technology Transformation
Duration: 12 Months
Location: Remote(USA) - Work hours: Eastern or Central time zone
Responsibilities:
Role Summary
We are seeking a senior Program Leader to drive a complex, multi-year technology and operating model transformation across IT Operations, including hosting platforms, cloud operations, observability and monitoring, network and network operations, and outsourcing/vendor transitions. This individual is accountable for end-to-end program outcomes, ensuring execution rigor, stakeholder alignment, and sustainable adoption.
The role requires strong leadership presence, the ability to engage from team-level through executive leadership, and deep experience keeping large, interdependent programs on track through disciplined follow-up, transparent reporting, and proactive risk management. A strong understanding of AI applications in IT operations (AIOps, automation, predictive analytics, intelligent monitoring) is essential to shaping and delivering the future-state vision.
Key Responsibilities
Program Leadership & Execution
- Own the overall transformation roadmap, integrating multiple workstreams with clear milestones, dependencies, and success metrics.
- Establish and run program governance, rhythms, and decision forums to ensure pace, accountability, and alignment.
- Drive execution discipline through active tracking of actions, risks, issues, and dependencies, ensuring timely mitigation and resolution.
- Ensure delivery of measurable outcomes aligned to reliability, scalability, operational efficiency, and service quality.
IT Operations & Technology Transformation
- Lead transformation initiatives across:
- Hosting and platform modernization
- Cloud operations and operating model evolution
- Observability and monitoring (metrics, logs, traces, event management)
- Network and network operations
- Apply AI-enabled approaches to IT operations, including AIOps, intelligent monitoring, automation, anomaly detection, predictive incident management, and operational insights.
- Partner with architecture, engineering, and operations teams to translate strategy into executable plans and operational readiness.
Outsourcing & Vendor Management
- Lead planning and execution of outsourcing and managed service transitions, including service integration, governance, and performance management.
- Coordinate internal teams and vendors to ensure clarity of roles, handoffs, SLAs, escalation paths, and operational processes.
- Provide transparency into vendor risks and performance, driving corrective actions where required.
Stakeholder & Change Leadership
- Build and sustain strong relationships with IT leadership, engineering teams, security, architecture, and external partners.
- Understand stakeholder needs and priorities; manage expectations and resolve conflicts across complex organizational boundaries.
- Drive change management and adoption by aligning communications, engagement, and readiness activities to the transformation roadmap.
Executive Communication & Reporting
- Prepare and present clear, executive-ready updates on status, risks, issues, dependencies, and mitigation plans.
- Communicate effectively at all levels—detailed, hands-on engagement with teams and concise, outcome-focused messaging with executives.
- Surface decision points early and facilitate timely, informed decision-making.
Required Qualifications
- 8+ years leading large-scale, cross-functional technology transformation programs.
- Strong experience in IT operations environments, including hosting, cloud, observability/monitoring, and network operations.
- Proven success delivering programs involving outsourcing or managed services.
- Demonstrated ability to lead through influence, drive follow-through, and maintain momentum in complex initiatives.
- Experience applying or enabling AI-driven capabilities in IT operations (e.g., AIOps, automation, intelligent monitoring).
- Exceptional stakeholder management, communication, and executive presentation skills.
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